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Capital One · 2 hours ago

Design Research Lead - Manager level

Richmond, VA

Full-time

Onsite

Senior Level

$165K/yr - $188K/yr

7+ years exp

Capital One’s Experience Design organization is focused on co-creating memorable, meaningful customer and associate experiences. The Design Research Lead will be responsible for translating key business drivers into comprehensive research strategies, ensuring insights are leveraged for maximum impact.

Financial Services

Comp. & Benefits

No H1B

Responsibilities

Consults with Product teams to create and maintain clear research agendas and roadmaps

Develops primary research questions and objectives that align with business strategy and ensures research eliminates key knowledge gaps

Selects the most effective research methods and produces comprehensive research plans

Executes high-quality research and ensures appropriate touchpoints for cross-functional partners are maintained throughout the process

Applies expertise in human factors and human behavior to analyze and synthesize research data, surfacing relevant and actionable insights that directly answer research questions and produces all promised deliverables

Authors useful, pragmatic, and concrete recommendations

Ensures product teams can action these recommendations and establishes follow-up mechanisms for tracking throughout the Product Development Lifecycle

Increases the altitude and aperture of research to create additional leverage

Actively finds and identifies opportunities to scale research impact across Capital One beyond a single product team

Leads Consult Hours and ad hoc consultations to advise non-researchers on method selection and research approach

Translates business goals into clear, measurable objectives and guides teams to consistently achieve impactful outcomes

Influences the strategic direction of a product area with cross functional teams, fostering a culture where researchers effectively advocate for their recommendations and stakeholders understand the value of research

Sets clear expectations for teamwork and mutual support, fostering strong relationships within cross functional teams, proactively resolving team conflicts

Presents work across levels and job functions using a human-centered approach to articulate compelling insights and recommendations that influence strategic decision-making and direction at senior levels