Cybersecurity Institute at Lab Four · 6 hours ago
Office Support Specialist
Memphis, TN
Full-time
Onsite
New Grad, Entry LevelLab Four is committed to becoming a key workforce development partner by providing technology training and equipping individuals with necessary skills. The Office Support Specialist will play a vital role in maintaining operations, supporting testing processes, and assisting with administrative tasks in a fast-paced environment.
Professional ServicesTraining
Responsibilities
Answer and route incoming calls, promptly relaying messages to staff
Welcome and assist visitors, test takers, and students
Manage student and visitor logs, mail distribution, and package handling
Promote Lab Four’s programs and services to prospective students and test takers
Ensure marketing materials are available, organized, and up to date
Maintain a tidy and professional reception area, classrooms, and break rooms
Proctor exams and provide support to test takers throughout the process
Maintain the testing calendar and coordinate staffing for testing periods
Train and oversee other proctors as needed
Address and document any incidents or escalations per testing policies
Manage site closures for holidays or inclement weather
Provide backup during peak testing times
Ensure proctors respond appropriately to requests for additional information from testing companies
Provide weekly reports to the Operations Manager
Facilitate classroom rentals and coordinate logistics
Assist with student job placement verifications and documentation
Support class start processes, orientation, and student onboarding
Maintain key reports (Exam Voucher Report, Test Center Revenue Report, etc.)
Update records and ensure compliance with documentation standards
Support special projects and internal initiatives, as assigned by management
Manage office and office supply inventory
Handle all purchases
Support job fairs and community events
Serve as Testing Center Coordinator
Perform other tasks as assigned
Qualification
Required
Strong organizational and multitasking skills
Excellent communication and interpersonal abilities
Detail-oriented with the ability to maintain accurate records
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and comfort with technology
Ability to work effectively in a fast-paced, dynamic environment
Flexibility to support occasional evening or weekend events (e.g., job fairs or community events)
Preferred
Administrative, office support, or customer service experience preferred
Benefits
Be part of an organization committed to workforce development and community growth.
Work in a collaborative, supportive, and mission-driven environment.
Gain opportunities for professional growth while helping individuals and businesses thrive.
Company
Cybersecurity Institute at Lab Four
Award winning, accredited, 501(c)(3) nonprofit organization dedicated to improving the workforce with a combination of high value, in-demand technology training and results-focused employment and entrepreneurship assistance services for entry-level to advanced tech career seekers around the globe.
Founded in 1997
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase