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WellDyne · 13 hours ago

Senior Implementation Project Manager

United States

Full-time

Remote

Senior Level

5+ years exp

WellDyne is dedicated to transforming pharmacy care and enhancing the health and happiness of individuals. The Sr. Implementation Project Manager oversees client implementations and coordinates internal operations to ensure exceptional service delivery, managing complex projects and facilitating communication across departments.

Call CenterConsultingHealth CareOutsourcingPharmaceuticalWellness

Responsibilities

Responsible for the successful onboarding of large complex clients with unique service requirements

Program Level Project Management leadership

Serve as primary Implementation operations contact for strategic partners

Support Sales and attend finalist meetings

Serve as Project Manager for key strategic clients/partner implementations and strategic initiatives

Expert in project management with consideration of HealthDyne’s operational processes and procedures to facilitate successful implementation of HealthDyne’s services

Provides Sales and Client Service support which includes direct contact with customers and/or customer representatives

Project execution in compliance with contractual requirements

Oversees implementations, creates/maintained detailed project plans, facilitates requirements gathering sessions, project status meetings, and reports overall project health throughout the organization

Facilitates interdepartmental relations and communication as it specifically relates to managed accounts including Finance, IT, Mail Pharmacy Operations, Specialty Pharmacy Operations, Hub Services, and other departments as needed

Facilitate/lead development and documentation of Standard Implementation Procedures

Produces objective reporting to the HealthDyne leadership team, regarding critical path items, opportunities, and overall customer standing

Can apply communication principles and appropriate positioning of information to deliver to various client types

Execute post-implementation improvement initiatives, new process development to mitigate risks for future implementations

Qualification

Pharmacy OperationsProject ManagementClient ServicesChange ManagementMS OfficeSalesforce.comCommunication SkillsInterpersonal SkillsTime ManagementProblem Solving

Required

This position requires a college four-year degree or a minimum of 5 years' experience in client services or project management

Experience working in Pharmacy Operations/Technology and/or project management work history

Requires ongoing learning in the pharmacy industry and continuous product knowledge development in the areas of PBM, pharmacy practices, company-specific product offerings, pricing components, and company capabilities and limitations

Ability to manage multiple projects to successful and timely conclusion, including measurement of milestones, alerting project participants to outliers and project status updates

Able to communicate internally and externally with all levels of people in a manner which illustrates superior professionalism. Communications may include speaking in front of groups of people

Ability to prepare for, lead and direct meetings, both internally and externally, with various group sizes. Directing includes keeping meetings on track, providing follow-up/meeting minutes, Gantt charts, etc

Relationship focused, with excellent interpersonal skills for dealing with clients, peers, other departments, and senior management

Excellent written communication and documentation skills

Advanced project planning skills with attention to detail, with the ability to prioritize and meet deadlines

Must have the ability to use logical methods to address problems and develop effective solutions, ensuring customer expectations are met or exceeded

Must have ability to view processes and suggest change in order to create or maintain the most efficient, timely and accurate delivery

Ability to analyze, interpret and organize information in a clear and concise manner

Must have expert level knowledge of all desktop computer application such MS Office, including Outlook, Word, Excel, and PowerPoint. Salesforce.com knowledge is beneficial

Ability to adapt and be flexible in a variety of situations

Ability to multitask and possess excellent time management skills

Must be able to work independently as well as support, contribute to, and lead teams