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StoreEase · 2 days ago

Client Relationship Manager (CRM) - Self Storage

United States

Full-time

Remote

Entry, Mid Level

$80K/yr - $100K/yr

2+ years exp

StoreEase is a fast-growing, tech-based property management company revolutionizing self-storage management. They are seeking a Client Relationship Manager to support and maintain relations with 3rd party managed facility owners, ensuring client satisfaction and loyalty while coordinating internal teams to meet client needs.

Information TechnologyReal EstateSelf-Storage

Hiring Manager

Jeffrey Pula

Responsibilities

Serve as the main point of contact for 3PM clients, handling inquiries, providing updates and ensuring timely, accurate communication between clients and internal teams while building and nurturing strong, long-lasting relationships

Oversee client accounts, manage expectations, and implement a proactive strategy to benefit the client as well as StoreEase

Understanding client goals, needs, and challenges, and collaborating with internal teams to recommend and deliver suitable solutions

Addressing client concerns, complaints, and issues promptly and professionally, escalating complex problems to the appropriate departments when necessary

Track client metrics, share data with clients, answer incoming questions or seek appropriate contact to do so, schedule and host recurring as well as on-demand meetings and coordinate all correspondence from valued StoreEase clients

Staying informed about industry trends, competitor activities, internal developments as well as any new ideas or tools to provide informed advice and maintain a competitive edge over other 3rd party management companies

Qualification

Client Relationship ManagementSelf-storage experienceMicrosoft Office SuiteCRM softwareOrganizational skillsCommunication skillsProblem solvingTeamwork

Required

A bachelor's degree in business administration, marketing, communications, related field or commensurate experience is required

Proficiency in Microsoft Office Suite and Google Doc Spreadsheets is essential

Organizational and time management skills with the ability to work effectively, independently and in group settings

Verbal, written communication and listening skills

Be an independent thinker with the ability to learn new topics quickly through self-initiated research, along with the ability to think creatively and challenge the status quo

A customer-oriented attitude

Problem solving aptitude

Ability to work well with a team