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Premier Orthopaedics · 4 days ago

Patient Service Representative

Broomall, PA

Full-time

Onsite

Entry Level

1+ years exp

Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder, is seeking a dedicated and skilled Patient Service Representative to join our team in Broomall, PA. The role involves delivering outstanding customer service to patients and visitors by performing various front-office and administrative tasks.

Health CareMedicalTherapeutics

Responsibilities

Promptly greet and acknowledge patients; inform Medical Assistants and Providers of patient arrivals

Answer incoming calls promptly and courteously, providing information or directing inquiries as appropriate

Instruct patients in completing medical history and information forms; review and correct account details as needed

Obtain complete and accurate demographic and insurance information, ensuring all required documentation and authorizations are in place

Identify and collect co-payments, co-insurances, and outstanding balances; establish payment plans as authorized

Explain financial and insurance requirements to patients; refer complex issues to the Billing Department

Verify insurance benefits and notify patients or staff of coverage limitations or authorization needs

Scan and upload patient documents (photo ID, insurance cards, referrals, forms) into the EMR system

Schedule and confirm patient appointments; ensure all necessary referrals and authorizations are received

Prepare charts for upcoming appointments and communicate any scheduling delays to patients in the lobby

Maintain and balance cash drawers; reconcile daily transactions

Protect patient privacy and confidentiality in accordance with HIPAA standards

Maintain a clean, organized, and professional front-office environment

Perform other duties as assigned

Qualification

Patient registration experienceEMR systemsInsurance verificationMedical terminologyHIPAA guidelinesCustomer serviceCommunication skillsOrganizational skills

Required

High school diploma, GED, or equivalent working knowledge preferred

Minimum of 1–2 years of patient registration or front office experience in a medical or healthcare setting preferred

Knowledge of HIPAA guidelines and office safety protocols

Ability to communicate effectively with physicians, staff, patients, and the public, and establish positive working relationships with internal and external stakeholders