AT-PAC · 2 days ago
Global CRM Systems Administrator
United States
Full-time
Remote
Mid, Senior Level
5+ years expAT-PAC is a global leader in scaffolding solutions, dedicated to delivering safety and efficiency through innovative scaffolding systems. The Global CRM Systems Administrator will oversee the deployment and optimization of the CRM system, ensuring alignment with stakeholders and integration with existing systems while enhancing sales processes and customer engagement.
ConstructionEnterprise ApplicationsManufacturingProduct Design
Responsibilities
Develop and execute a phased regional rollout plan for the CRM system, ensuring alignment with global standards while accommodating local requirements
Align stakeholders on strategy, timeline, and responsibilities for regional rollout
Oversee the integration of the CRM system with existing systems such as ERP Epicor and Avontus Quantify, ensuring seamless data migration and validation
Implement a "Train-the-Trainer" model to ensure localized enablement and role-based training for sales teams
Manage the phased regional rollout, provide hypercare support, and establish a feedback loop for continuous improvement
Align KPIs between legacy and new entities, ensuring accurate forecasting and reporting
Develop and maintain monthly forecast reporting, integrating with analytics tools for detailed revenue tracking
Administer and maintain the CRM system, including user setup, data management, and customization to meet business needs
Provide technical assistance and support to system users, manage Help Desk tickets related to the CRM software, Salesforce, and other business application software (ERP Epicor, Avontus Quantify)
Conduct research to resolve problems and integrate repeated questions into the training program
Collaborate with stakeholders to standardize, streamline, and coordinate business and system processes, and provide feedback and recommendations for software configuration improvements
Assist with testing current systems for new improvement features or updates, and maintain ongoing documentation, including SOPs, testing checklists, and user manuals
Qualification
Required
5 years of experience in CRM implementation and management preferred
Strong project management skills with experience in phased rollouts
Excellent communication and stakeholder management skills
Proficiency in CRM systems and integration with other business systems
Ability to lead and manage regional project teams effectively
Preferred
Experience with ERP Epicor and Avontus Quantify system
Knowledge of sales processes and customer engagement strategy
Strong analytical skills and proficiency in analytics tools
Benefits
Competitive compensation
Comprehensive benefits
Company
AT-PAC
AT-PAC is a company of umdasch Industrial Solutions, and is a leader in the scaffolding industry, serving various sectors like oil and gas, mining, power, infrastructure, and commercial construction.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Harley Karseboom
Managing Partner
Lori Boyce, SPHR, SHRM-SCP
HR Business Partner
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