Customer Service Agent jobs in United States
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Otodata · 11 hours ago

Customer Service Agent

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
date5+ years exp

Otodata is a company focused on providing quality customer service. The Customer Service Agent, Sales Support is responsible for assisting customers, managing orders, and ensuring customer satisfaction while maintaining effective communication and support.

Internet of ThingsManufacturing
Hiring Manager
Alexandre Mailhot
linkedin

Responsibilities

Respond to written and verbal inquiries about the products offered, taking into account the needs of the customers
Receive and process customer inquiries (85% emails and 15% phone)
Entry of bids and opportunities
Follow up on existing orders
Facilitate communications between customers, sales representatives, technicians and customer service representatives
Assist customers by advising them on products and offering quality after-sales support
Provide online training to customers for optimized use of the portal
Offer support in case of difficulties in using the Nee-Vo mobile application
Ensure customer satisfaction
Manage and follow up on customer complaints
Maintain response times to written requests < 48 hours as much as possible
Offer support and assistance to the sales representatives of the different regions covered
All other related tasks

Qualification

Customer relationship management (CRM)Microsoft Office SuitePropane energy knowledgeSpanishCustomer serviceAutonomyCommunication skillsTime managementTeamworkFlexibility

Required

High School Diploma
5 years of relevant experience
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Excellent communication skills
Excellent written and verbal communication skills
Ability to manage multiple tasks simultaneously
Strong sense of customer service and customer satisfaction
Time management and organizational skills
Knowledge of customer relationship management (CRM) software
Ability to work in a team
Positive and proactive attitude
Flexibility and adaptability to change
Autonomy, initiative and a high sense of responsibility
Rigour, concern for excellence and meticulousness
Comfortable in a fast-paced, fast-paced work environment

Preferred

Spanish is a linguistic asset
Knowledge of the propane energy, fuels and lubricants industry - telemetry

Company

Otodata

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Otodata is the largest Internet of Things network operator in Canada.
dateFounded in 2008
location
Montréal, Quebec, CAN
people-size201-500 employees
web-link
http://www.otodata.ca/en/

Funding

Current Stage
Growth Stage
Total Funding
$7.5M
Key Investors
CIBC Innovation Banking
2021-01-04Acquired
2020-01-17Debt Financing· $7.5M

Leadership Team

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Jason Gallovich
Executive Vice President - Co-Founder
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Recent News

GlobeNewswire
Remote Tank Monitoring (RTM) Market Outlook 2025-2029: Otodata and Anova Dominate Globally with Acquisitions and Innovation
2025-12-18
PR Newswire UK
Otodata Announces the Acquisition of Dunraven Systems' Delta Software Platform
2025-05-17
Business Wire
Global Remote Tank Monitoring Market Report 2024 - Remote Tank Monitoring Solutions Market to Surpass 25 Million Units by 2028 - ResearchAndMarkets.com
2024-12-17
Company data provided by crunchbase