Southern Farm Bureau Casualty Insurance Company ยท 4 hours ago
Help Desk Analyst Interm
Centennial, Colorado, United States
Full-time
Onsite
Entry Level
$68K/yr - $68K/yr
2+ years expSouthern Farm Bureau Casualty Insurance Company is seeking a Help Desk Analyst Interm. The role involves providing technical support to users, troubleshooting software and hardware issues, and coordinating with IT personnel to resolve problems.
AppsFinancial ServicesInsuranceProfessional Services
Responsibilities
Provide coverage for all calls and emails from users to Information Technology Help Desk during designated hours
Troubleshoot intermediate level computer software, hardware and peripheral issues
Log, document, resolve or refer technical questions and problems
Coordinate with other IT personnel to resolve problems requiring escalation to the next level support. Update end users on status of problem resolution
Maintain working knowledge of computer software, hardware and peripherals in order to support end users
Assist in installation and setup of software and hardware for users
Work with vendors to resolve computer software or hardware issues
Assist in maintaining an accurate inventory of serial numbers and asset tags of all computer hardware
Night call and overtime work may be required
May travel to county or claims offices for hardware/software support
Must possess and maintain a valid Driver's License and acceptable driving record
Other duties and responsibilities as assigned
Regular and predictable attendance is required
May inventory new equipment using the asset management system
May assist with installation of peripheral equipment when directed
Qualification
Required
Provide coverage for all calls and emails from users to Information Technology Help Desk during designated hours
Troubleshoot intermediate level computer software, hardware and peripheral issues
Log, document, resolve or refer technical questions and problems
Coordinate with other IT personnel to resolve problems requiring escalation to the next level support. Update end users on status of problem resolution
Maintain working knowledge of computer software, hardware and peripherals in order to support end users
Assist in installation and setup of software and hardware for users
Work with vendors to resolve computer software or hardware issues
Assist in maintaining an accurate inventory of serial numbers and asset tags of all computer hardware
Night call and overtime work may be required
May travel to county or claims offices for hardware/software support
Must possess and maintain a valid Driver's License and acceptable driving record
Other duties and responsibilities as assigned
Regular and predictable attendance is required
May inventory new equipment using the asset management system
May assist with installation of peripheral equipment when directed
Associate's degree - Majoring in Information Technology or related field preferred
Other - Combination of education and professional experience required
Strong verbal communication and listening skills
Demonstrated customer service skills
Friendly and service-oriented
Seeks to acquire knowledge in area of specialty
Possesses strong technical aptitude
2 years minimum Help Desk Experience required
Stand dynamically to perform a function and move to perform another
Stand statically in one place to perform a function without changing location
Sit at a desk or table with some walking, standing, bending, stooping, or carrying of light objects
Perform continuous operation of a personal computer for four hours or more
Use hands and fingers to handle and manipulate objects and/or operate equipment
Climb stairs and/or ladders
Bend, crouch, stoop, stretch, or crawl
Bend upper torso and reach up and out with hands and arms
Balance the body while walking, standing, crouching, or stooping to prevent falling
Perform unaided lifting of objects, please list the amount of weight that would be lifted, along with the frequency required
Company
Southern Farm Bureau Casualty Insurance Company
Southern Farm Bureau Casualty Insurance Company is a property and casualty insurance company.
1001-5000 employees
H1B Sponsorship
Southern Farm Bureau Casualty Insurance Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Richard Sims
Chief Executive Officer
Recent News
Company data provided by crunchbase