First Horizon Bank ยท 22 hours ago
Digital Banking Specialist
Knoxville, TN
Full-time
Onsite
Entry, Mid Level
2+ years expFirst Horizon Bank is a leading regional financial services company dedicated to providing exceptional customer experiences. The Digital Banking Specialist will serve as the second point of contact for technical issues related to Retail Online Banking and Retail Mobile Banking, ensuring customer needs are met efficiently.
BankingFinanceFinancial ServicesRisk Management
Responsibilities
Provide world-class service to our internal and external customers in an accurate, efficient, and professional manner
Provide technical solutions to a wide range of problems
Support applications using computer and network systems and support to users of all skill levels where the product is highly technical or sophisticated in nature
Support for banking online and mobile banking to Banking Online users, vendors, and employees
Liaise with internal IT groups and external vendors regarding decision support system maintenance
Submit and track incidents with vendors for Production issues
Perform all tasks involved in new version implementations
Conduct complex Network Troubleshooting
Define and document all technical support procedures
Proactively identify and suggest product and/or process improvements to increase efficiency
Monitor existing applications making recommendations for improved performance and service to the application user
Straddle both customer service and technical support areas
Diagnose and answer complex problems related to ISP/internet and network connectivity and related software
Provide solutions to difficult technical issues associated with specific products
Identify error source and resolution, troubleshoot problems, research and analyze situations, and make appropriate recommendations and decisions
Identify appropriate direction of escalated issues, communicate effectively, maintain Escalation records and ensure up to date status
Document and maintain a comprehensive list of Technical Support issues and resolutions within a database
Ensure quality and productivity is achieved
Continuously build knowledge, keeping up-to-date on technological aspects of the job and changing technical demands
Qualification
Required
Working knowledge of Online and Mobile Banking Products and Services
Good working knowledge of Android, Apple, and Mobile devices
Proficient understanding of PC operating systems and a strong knowledge of major Web browsers
Proficient understanding of First Horizon legacy systems and systems of record
Has high dependability and follow-through without supervision
Demonstrated ability to manage priorities
Ability to work with internal stakeholders and external vendors
Excellent written, verbal, and telephone communication skills
Excellent analytical and troubleshooting skills
Knowledge of Networking (TCP/IP, DNS), Troubleshooting client/server technical issues
Log issues received from customers via phone and email in trouble ticket tracking application
Take ownership of the issue from initial call to resolution and closure
Preferred
High school diploma required for consideration
BA, BS degree or equivalent preferred
Two (2) to three (3) years of experience in bank product service/operations
One (1) to two (2) years of experience with Help Desk or equivalent technical support role
Experience with online banking products, and mobile devices
Benefits
Medical with wellness incentives, dental, and vision
HSA with company match
Maternity and parental leave
Tuition reimbursement
Mentor program
401(k) with 6% match
More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Company
First Horizon Bank
First Horizon Bank provides personal, business, and corporate banking, and private client services, to families and businesses.
5001-10000 employees
H1B Sponsorship
First Horizon Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (31)
2023 (15)
2022 (17)
2021 (19)
2020 (16)
Funding
Current Stage
Late StageLeadership Team
Hope Dmuchowski
Chief Financial Officer
Ben Hopper
Senior Vice President, Head of Consumer Distribution and ATM Strategy
Recent News
New Orleans CityBusiness
2025-12-19
2025-12-16
Company data provided by crunchbase