WelbeHealth · 22 hours ago
Customer Success Associate
Long Beach, CA
Full-time
Onsite
New Grad, Entry Level
$24.39/hr - $29.27/hrWelbeHealth is dedicated to helping seniors stay in their homes and communities by providing comprehensive medical care and community-based services. The Customer Success Associate serves as a liaison between PACE participants and their care team, focusing on onboarding and supporting participants throughout their journey with WelbeHealth.
Health CareHealth DiagnosticsHospital
Responsibilities
Act as a liaison and maintain open communication with interdisciplinary team (IDT) disciplines, other care team members, and external providers to ensure the highest level of care
Assist management with participant experience and service recovery related special projects, such as implementation of satisfaction surveys
Facilitate communication among service providers, families, participants, and caregivers
Provide customer service calls to ensure satisfaction with IDT and specialty care appointments
Support the grievance process, providing high touch customer service and partnering with IDT and participant until resolution
Attend all required meetings and committees as directed by supervisor
Continue check-ins with participants to ensure they are no longer a risk for disenrollment and their concerns have been handled
Qualification
Required
Professional experience coming from a customer service background is a must have for this position
High school diploma or equivalency; professional experience may be substituted
Excellent organizational, customer service, and communication skills in settings with seniors, their families, and IDT members
Ability to present information to various groups and leadership
Highly motivated, self-directed, able to execute tasks in a quickly changing environment, and able to make sound decisions in emergency situations
Preferred
Bachelor's degree in communications or relevant field preferred
Bilingual in Spanish is highly desired
Benefits
Medical insurance coverage (Medical, Dental, Vision)
Work/life balance – we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, sick time
Advancement opportunities - We’ve got a track record of hiring and promoting from within, meaning you can create your own path!
And additional benefits
401k match
Company
WelbeHealth
Unlocking the full potential of our most vulnerable seniors with empathy and love.
Founded in 2015
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$61.23M2020-02-10Series C· $30M
2018-06-29Series B· $15M
2017-02-08Series A· $15M
Leadership Team
Si France
Founder & CEO
Becca Miller Rose
Chief Operating Officer
Recent News
2025-09-02
2025-07-08
2025-06-27
Company data provided by crunchbase