Cadence · 11 hours ago
Patient Success Advocate - 4 day schedule
United States
Full-time
Remote
New Grad, Entry Level
$20/hr - $22/hrCadence Health is dedicated to improving healthcare for seniors through proactive care. The Patient Success Advocate will provide comprehensive support to patients in the remote monitoring program, handling inquiries and assisting clinicians to enhance patient engagement and retention.
Health CareMedical
Responsibilities
Provide courteous and professional assistance to customers via phone, email, and chat, addressing inquiries, troubleshooting technical issues, rescheduling appointments, and providing solutions in a timely manner
Educate customers on the features, functionalities, and benefits of our Cadence technology products and services, empowering them to maximize medical device usage
Conduct follow-up communication with customers to ensure their issues have been resolved satisfactorily, gather feedback on their experience, and provide additional assistance if needed
Appropriately escalate patient concerns to the necessary care delivery teams, ensuring that complex issues are addressed promptly and efficiently
Qualification
Required
Multi-channel (voice, email, SMS) help desk experience where you interact directly with the consumer
Experience in a customer-facing healthcare related field (advocacy, health system, insurance) providing incredible service and helping patients/members navigate the complex healthcare system
Previous experience working in a metrics-driven position
Experience working with Medicare patients
Ability to problem solve, ask probing questions, and troubleshoot
Prior experience working in a remote work environment
Ability to represent Cadence and become a building block of an amazing culture and future
Willingness to receive and provide feedback with positive intent
Ability to identify trends and raise them proactively, ideally with suggestions or solutions
Eagerness to continue to learn and grow
To ensure that our teams have the necessary tools for a successful remote work environment, home office setups must have consistently stable wifi with strong upload and download speeds. A wifi speed test is required before participating in the interview process to verify that these standards are met
Preferred
Experience with Zendesk is a plus
Remote patient monitoring support experience is a plus
Benefits
Medical, dental, and vision insurance
TelaDoc (virtual primary care)
Competitive PTO
401K and 401K match
National and local discounts powered by TriNet
Onboarding stipend for remote equipment and home office setup
Paid Parental Leave
Charitable Donation Match program
Company
Cadence
Cadence is the support system for health systems, clinicians and patients, bringing effortless care into people’s homes.
Founded in 2020
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$141MKey Investors
Coatue
2021-12-14Series B· $100M
2021-08-05Series A· $41M
Leadership Team
Christopher Altchek
Founder & CEO
Eric Hauser
CTO
Recent News
K5 Global
2024-06-03
Company data provided by crunchbase