Apple · 2 hours ago
Program Manager, Support Experience
Austin, TX
Full-time
Onsite
Senior Level
$114K/yr - $214K/yr
5+ years expApple is a company known for its innovative products and services, and they are seeking a Program Manager for the Support Experience organization. This role involves influencing worldwide Apple Support strategy and improving customer support experiences by collaborating across various teams and managing initiatives.
AppsArtificial Intelligence (AI)BroadcastingDigital EntertainmentFoundational AIMedia and EntertainmentMobile DevicesOperating SystemsTVWearables
Responsibilities
Influence worldwide Apple Support strategy through ownership of the relationships and initiatives between the AppleCare Contact Center, AppleCare Digital, AppleCare Service, AppleCare Engineering, Apple Retail, and ISu0026T
Partner on the development and execution of the Journey Feedback Loop program
Focus on improving end-to-end support experiences by identifying pain points and collaborating across teams to align on solutions that will reduce customer effort
Lead fast-paced business critical projects
Pitch, define, and execute long-term technical and non-technical work
Qualification
Required
A minimum of 5 years experience managing multiple simultaneous projects, programs, or cross-functional initiatives focused on customer experience
Bachelor's degree strongly preferred, will consider equivalent experience
An effective communicator and engaging presenter who can influence multiple audiences from project teams to senior leaders
Track record of staying curious and digging into the data to uncover a true root cause
Passion for delivering outstanding customer experiences
Ability to create and foster relationships within cross-functional teams
Highly organized with a keen attention to detail
Facilitate engaging discussions that generate ideas in a workshop setting
Preferred
8+ years experience managing multiple simultaneous projects or programs, including large, cross-functional initiatives
PMP, Six Sigma, or similar project management certification is a plus
Knowledge of the Apple Support experience across all channels including Phone & Chat support, the Get Support site, the Apple Support app, Apple Authorized Service Providers, and Apple Retail Stores
Proficient knowledge of the system development lifecycle, including writing business requirements and user stories
Benefits
Comprehensive medical and dental coverage
Retirement benefits
A range of discounted products and free services
Reimbursement for certain educational expenses — including tuition
Discretionary bonuses or commission payments
Relocation
Company
Apple
Apple is a technology company that designs, manufactures, and markets consumer electronics, personal computers, and software.
10001+ employees
H1B Sponsorship
Apple has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6998)
2024 (3766)
2023 (3939)
2022 (4822)
2021 (4060)
2020 (3656)
Funding
Current Stage
Public CompanyTotal Funding
$5.67BKey Investors
Berkshire HathawayMicrosoftSequoia Capital
2025-05-05Post Ipo Debt· $4.5B
2025-01-16Post Ipo Debt· $0.31M
2021-04-30Post Ipo Equity
Leadership Team
Tim Cook
CEO
Craig Federighi
SVP, Software Engineering
Recent News
Venrock
2025-12-01
2025-09-25
Mac Daily News
2025-09-25
Company data provided by crunchbase