Apply on Employer Site

NeighborWorks Housing Solutions · 18 hours ago

NHFC Director of Lending

Greater Boston

Part-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

NeighborWorks Housing Solutions is a community-focused organization dedicated to providing safe and affordable housing. The NHFC Director of Lending will be responsible for directing lending operations, cultivating partnerships, managing lending programs, and ensuring compliance while delivering superior lending services to customers.

ConsultingEducationNon Profit

Responsibilities

Identifies and creates new business lending opportunities and partnerships related to forwarding the organization’s mission of community stabilization and economic development

Directs and manages all facets of NHFC’s Lending activities and ensures attainment of department goals

Performs all functions within the lending team including underwriting and processing of 2nd mortgage and down payment loans as needed to ensure adherence to service level commitments

Designs and executes an outreach and marketing plan that results in a significant increase in customer leads and conversions

Furthers NHFC’s brand through the delivery of exceptional customer service

Represents NHFC’s broader mission and programs through network and community outreach opportunities

Takes the lead in ensuring full compliance and adherence to certifications related to lending operations including CDFI annual renewal

Works with financial institutions, foundations, investors, public entities and other stakeholders to expand the availability of mortgage, down payment, home repair and other community lending resources available to NHFC’s customers

Maintains a critical focus on national trends and legislation and takes responsibility for incorporating requirements into all facets of NHFC’s lending policies, procedures and operations

Actively seeks funding opportunities that will enhance NHFC’s lending line of business and takes a lead role in the contribution of in-house performance data and external market data related to lending in the creation of grant appeals

Works closely with the Accounting Department to ensure timeliness and accuracy of lending funds available balance, loan repayments and reimbursement billing to external partners

Works with NHFC staff to collect and maintain accurate client and program files

Cultivates and maintains strong relationships with NHFC’s lending partners

Ensures accurate and timely production of all compliance and administrative reporting

Educates lender partners on NHFC’s products and protocol to expedite smooth closings

Hires, trains, and manages all lending staff including loan officers, processors and administrative team members and ensures their adherence to all compliance and organizational requirements

Manages and tracks customers through all stages of lending pipeline, overseeing all activities and workflow of lending staff and ensures timely and accurate processing of loans

Responsible for the creation and use of program specific notes and deeds in accordance with lending guidelines

Pre-qualifies customers and originates mortgage loan for client based on the appropriate mortgage, down-payment and closing cost assistance programs based on individual needs and readiness

Cross qualifies customers for grant and/or loan programs administered by NHFC’s other lines of business such as realty and home repair according to state/federal/local/private funder guidelines

Oversees NHFC’s resubordinating and reconveyance processes

Acts as a liaison with local organizations for cross referrals

Assesses potential lending products and related services and determines suitability for inclusion within NHFC Lending’s program offering

Demonstrates sales ability and exceptional customer service skills

Takes responsibility for developing and overseeing the lending department budget with a focus on maximizing revenue generation and appropriately managing expenses

Keeps Chief Executive Officer, CDFI Board of Directors and other interested parties updated on an ongoing basis

Performs other duties as assigned

Qualification

NMLS/Safe Act endorsementsManagement experienceLending operations managementBusiness developmentCustomer service skillsMicrosoft Office proficiencyLending software knowledgeGrant writing experienceMulti-tasking abilityEntrepreneurial mindsetEthical standardsBilingualOrganizational skillsVerbal communication skillsWritten communication skillsPresentation skills

Required

A state of Massachusetts NMLS/Safe Act endorsements are required

A minimum of (5) five years of management experience with increasing responsibility with a nonprofit, real estate or lending organization

Bachelor's Degree or equivalent experience in a professional working environment is required

Prior experience in successfully managing lending operations

Excellent customer service skills

Strong organizational skills and the ability to multi-task

Excellent verbal, written communication and presentation skills are required

Strong knowledge of Microsoft Office products, specifically Excel and Word

Knowledge of lending software The Mortgage Office, MERS, AMIS, Yardi, TPO Connect and Simplifile

Self-motivated and demonstrate initiative

Strong entrepreneurial mindset and adherence to high ethical standards

Share NHFC's mission and have a strong desire to provide access to high quality affordable loan products to our customers

Extensive experience meeting the loan needs of low to moderate income and first-time buyers is key

Preferred

Management experience within the mortgage (preferably wholesale and/or community lending), consumer and/or small lending arena or financial industry

Management of realty services and/or housing counseling operations is a plus

Business lending arena or financial industry and grant writing experience are preferred

Strong knowledge of and experience with layering down payment assistance programs

Familiarity with HUD income limits, guidelines and regulations

Advanced knowledge of business and/or consumer lending and financial programs, real estate principles, community stabilization or nonprofit housing work experience

Experience implementing and overseeing public funding programs (HOME, CDBG)

Ability to quickly build a rapport with customers and partners of diverse backgrounds

Bilingual