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Kokusai Semiconductor Equipment Corporation · 13 hours ago

Customer Support Engineer

Phoenix, AZ

Full-time

Onsite

Entry, Mid Level

$75K/yr - $87K/yr

2+ years exp

Kokusai Semiconductor Equipment Corporation is a world leader in the design and manufacture of semiconductor fabrication equipment. They are seeking a highly motivated Customer Support Engineer to provide on-site servicing and technical support for their products, while also facilitating communication between customers and Kokusai stakeholders.

Consumer ElectronicsElectronicsManufacturing

Responsibilities

Responsible for on-site servicing and modification of Kokusai Electric products onsite at customer locations

Provides hands-on technical support at customer locations covering the operation of the equipment, as well as being responsible for the execution of preventative and corrective maintenance activities

Excellent communication skills and serves as a liaison between the customer and various Kokusai stakeholders in Japan and the USA, on a variety of technical and logistic responsibilities

Provides feedback to service, sales and technical support groups on customer’s needs and requests

Located at a customer site but able to travel (~10%) as required for training, to perform preventive and basic corrective maintenance, installation or de-installation at other locations

Have the flexibility to work on shifts/overtime/stand-by/on-call/holidays when required

Follows required Kokusai Electric & Customer safety protocols and procedures at all times

Has the ability to work long periods of time in a labor-intensive environment

Will be required to work overtime and/or travel on short notice, including unscheduled or other shifts as required

Demonstrate good customer service skills and maintaining a professional behavior

Assist with tool installation and removal when required

Completes assigned work in a timely manner

Utilize Kokusai Electric administrative database systems for Procedures, Equipment Change Notices (ECN), Parts and Drawing discovery and usage with some assistance

Show initiative in self-study and continuous improvement in Kokusai Electric equipment knowledge and maintenance skillsets (Preventative Maintenance, Corrective Maintenance, Customer Service)

Learns and applies basic diagnostic techniques and the use of recommended documentation

Must be able to work with others or independently at a high level

Qualification

Semiconductor industry experienceElectro/Mechanical knowledgeKokusai Electric products knowledgePreventative MaintenanceCorrective MaintenanceCustomer service skillsDiagnostic techniquesCommunication skills

Required