Trans Lease, Inc. ยท 11 hours ago
Automotive Service Business Development Coordinator
Brighton,CO,US
Full-time
Onsite
New Grad, Entry Level
$20/hr - $30/hrTranswest is a company focused on automotive services, and they are seeking a Service Business Development Coordinator to support their Service Department and Quick Lane. This role involves managing customer communication to drive service appointments, improve retention, and increase overall service revenue.
FinanceFinancial ServicesLeasing
Responsibilities
Responsible for tracking, responding to and managing Internet Service leads
Schedule service and Quick Lane appointments accurately in the scheduling system
Communicate clearly with customers regarding service availability, hours, and basic maintenance recommendations (oil changes, tires, brakes, batteries, etc.)
Maintain accurate customer records and notes in the CRM
Coordinate with Service Advisors to ensure a smooth handoff and accurate appointment details
Manage no-shows and reschedule missed appointments
Adhere to dealership scripts, compliance standards, and brand guidelines
Make outbound calls and send texts/emails to:
O Follow up on declined services
O Confirm upcoming appointments
O Re-engage inactive or overdue service customers
O Support recall and maintenance campaigns
Qualification
Required
Strong phone etiquette and written communication skills
Professional appearance and strong written and verbal communication skills
Performance and goals driven
Ability to handle high call volume while maintaining a positive customer experience
Strong organizational skills and attention to detail
Professional appearance and dependable attendance
Ability to successfully complete a General Abilities Assessments and pass post-offer background check, physical, and drug screening
Preferred
Prior experience in automotive service BDC, call center, customer service, or appointment scheduling preferred
Basic understanding of automotive maintenance and service terminology preferred
Experience using dealership CRM and scheduling tools (e.g., Xtime, DealerSocket, VinSolutions, CDK, Reynolds & Reynolds)
Benefits
Medical, Dental, and Vision Insurance
Life (Voluntary and Employer Paid) and Disability Insurance
401(K) with company match beginning with your first contribution.
HSA and/or FSA, as applicable
Paid Time Off, Sick Time, and Company Paid Holidays
Employee Car Discount Program
Company
Trans Lease, Inc.
Since 1991, our vision at Trans Lease has been to simplify the financial process to help businesses grow through personalized service and funding solutions.
Founded in 1991
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase