Mastercard · 5 days ago
Director, Client Growth and Optimization
New York City, New York
Full-time
Onsite
Senior Level, Lead/Staff
$172K/yr - $283K/yr
10+ years expMastercard is a global technology company in the payments industry, focused on building a sustainable economy that benefits everyone. The Director of Client Growth and Optimization will define and execute a global client growth strategy, driving incremental growth through client relationships and optimizing customer lifecycle value.
FinanceFinancial ServicesInformation TechnologyPayments
Responsibilities
Analyze global Corporate Solutions client portfolio to determine opportunities to drive incremental growth through existing client relationship
Partner with data science and enablement teams to establish KPIs and measurement frameworks for optimization and customer success evaluation, defining optimization for corporate portfolios
Define optimization plays and plans based on client segmentation
Collaborate across product, services, and regional teams to operationalize optimization strategies and ensure alignment
Work with regional teams to create processes, documentation, and best practices for customer success planning
Monitor, track, and quantify progress made against optimization initiatives by region
Determine resourcing, go-to-market collateral, and tooling needed to manage clients across full-lifecycle
Enable client life cycle process improvements inclusive of client implementation and activation
Qualification
Required
10+ years of experience in client success, revenue operations, commercial strategy, product commercialization, or related functions within payments, financial services, SaaS, or B2B technology
Strong analytical and quantitative skills, with experience analyzing global client portfolios, identifying growth opportunities, and making data‑driven decisions
Proven experience defining and operationalizing customer lifecycle strategies, upsell/cross-sell motions, and customer value optimization
Experience working with data science and analytics teams to design KPIs, dashboards, measurement frameworks, and performance tracking models
Demonstrated success driving structured go‑to‑market motions
Ability to influence and collaborate across matrixed global organizations, working effectively with product, services, marketing, sales, and regional leadership teams
Strong program management and execution skills, with the ability to lead complex multi‑region initiatives from concept to activation
Experience with customer success planning, including the creation of playbooks, processes, and best practices to support client lifecycle management
Comfort operating in a fast‑paced, high‑growth environment; ability to navigate ambiguity and set clear priorities
Excellent communication and executive‑level storytelling skills, including the ability to articulate insights, strategy, and progress to senior stakeholders
Preferred
Experience in corporate spend management, virtual cards, or B2B payment solutions
Background in consulting (strategy, growth, or digital transformation) or product commercialization
Familiarity with Salesforce, customer success platforms, or lifecycle management tools
Master's degree in Business, Analytics, Strategy, or related field (MBA preferred)
Benefits
Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
Flexible spending account and health savings account
Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time
25 days of vacation time and 5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
Deferred compensation for eligible roles
Fitness reimbursement or on-site fitness facilities
Eligibility for tuition reimbursement
56 hours of Paid Sick and Safe Time
Jury duty leave
On-site fitness facilities in some locations
Company
Mastercard
Mastercard is a financial network that processes payments between banks and cardholders.
10001+ employees
H1B Sponsorship
Mastercard has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (540)
2024 (319)
Funding
Current Stage
Public CompanyTotal Funding
unknown2006-05-25IPO
Leadership Team
Michael Miebach
Chief Executive Officer
Ed McLaughlin
President & Chief Technology Officer
Recent News
Business News: Pasadena Star-News
2026-01-19
Company data provided by crunchbase