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ZEISS Group · 6 hours ago

Head of FORUM Installation & Training

Dublin, OH

Full-time

Hybrid

Senior Level

$126K/yr - $157K/yr

7+ years exp

ZEISS Group is a pioneering company in the field of science, with a commitment to innovation and technology. The Head of FORUM Installation & Training will oversee project management and implementation of FORUM installations, collaborating with sales and service teams to meet customer expectations and improve internal processes.

HardwareManufacturingPhotography

H1B Sponsor Likely

Hiring Manager

Tina Eilerman

Responsibilities

Collaborate with the Sales, Project Management, Installation teams to effectively and efficiently design a FORUM deployment strategy for customers

Maintain a two-way communication and partnership with FORUM service team to share best practices and key learnings

Assist in the creation of business cases for resource expansion, training protocols, subscription plans, and cloud offerings

Build and foster cross functional relationships with FORUM Support, L2, Field Service and Product management as needed

Consistently review and adjust processes to drive team productivity and effectiveness

Maintain visibility on forecasts, project status, backlog, and performance measures to include creating timelines and KPIs for the team to drive customer satisfaction and profitability

Responsible for project managing, and installing FORUM for customers, KOLs, trade shows and field events, such as conferences, which include setting up networks, servers/ PCs connecting with other ZEISS products

Create detailed project maps of strategic sites and present long term workflow planning

Convey customer requirements with Sales - Product Management, Field based installers and technical support teams as needed

Skilled in communicating both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, can plan and delivers communication that makes an impact and persuades intended audiences

Travel required, approximately 25% of the time, which may involve overnight stays, and may include travel to assigned premium accounts

Qualification

Ophthalmic Equipment KnowledgeNetworking TopologiesProject ManagementMedical Industry ExperienceEMR/EHR KnowledgeCoaching SkillsCommunication SkillsTeam Collaboration

Required

Strong coaching and development skills, with a proven track-record of building high performing teams, using data and analytics to inform decisions

Experienced in creating a positive virtual work environment, build trust, and foster a sense of team spirit and collaboration despite physical isolation

Experienced in effectively administering progressive performance management methods

Builds trust, encourages teamwork, and creates a safe environment for risk-taking and cross-functional collaboration

Ability to effectively delegate tasks maximizes team participation and productivity while also developing individual team members

7-10+ years relevant experience in medical industry / ophthalmic strongly required

Experience with both Sales and Service side of medical industry

Proven history of ophthalmic equipment and knowledge of technology and clinical workflow

Must possess strong communication skills, including the ability to respond professionally in written responses to emails

Must have superior understanding of Networking topologies, Windows/Mac operating systems, and medical instrument networkability

Organize and analyze issues, evaluating options, and implementing solutions that align with both technical requirements and business goals

Preferred

Knowledge of EMR/EHR business models a definite plus

Experience and familiarity of CZMI and other ophthalmic products and line of business a plus

Benefits

Medical

Vision

Dental

401k Matching

Employee Assistance Programs

Vacation and sick pay

Company

ZEISS Group

Glassdoor4.0

Zeiss is a manufacturer of optical systems, industrial measurements, and medical devices.

Founded in 1846

Oberkochen, Baden-Wurttemberg, DEU

10001+ employees

http://www.zeiss.com

H1B Sponsorship

ZEISS Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (3)

2023 (1)

2021 (6)