Amerit Consulting · 5 days ago
Technical Support Specialist (REMOTE/2nd & 3rd Shift)
United States
Contract
Remote
Entry, Mid Level
$35/hr - $40/hr
2+ years expAmerit Consulting is a fast-growing staffing and consulting firm that serves Fortune 500 companies and other organizations. They are seeking a Technical Support Specialist responsible for executing field action remediation, maintaining service documentation, and communicating effectively with customers while working in a remote environment.
ConsultingHuman ResourcesInformation TechnologyStaffing Agency
No H1B
Hiring Manager
Bhupesh Khurana
Responsibilities
Builds effective working relationships across functions and locations
Maintains a strong focus on delivering high quality work; holds self to high quality standards
Demonstrates adaptability for working in diverse environments; manage multiple tasks at a time and able to prioritize; work independently
Demonstrates awareness of one's own emotions and impact on others and works to adjust accordingly and maintain composure; self-awareness
Follows procedures and processes in an FDA regulated environment
May assist in developing processes and procedures to support functional department strategies; May help draft knowledge articles and job aids
Recognizes unnecessary workflow steps and identifies synergies among processes to improve productivity; eliminates non-value-added tasks; self-starter who is curious
Communicates effectively with customers; builds rapport and listens to needs and takes action to meet customer needs
Maintains reporting tools and metric tracking systems by continually updating data; detail and thorough follow-up
Seeks out initiatives and projects that will broaden experiences / skill set and support critical organization capabilities
Develops and updates process documentation
May assist to train peers
Qualification
Required
Computer Science, Technology or Healthcare related or equivalent work experience
2-3 years proven applied experience
Goal and action oriented
Read, write, speak English language; English proficient
Strong analytical skills to troubleshoot problems using logical/analytical methods
Application/software packaging and deployment; desktop and system support services
Understanding and experience of various Windows operating systems and versions, Active Directory, domain security, 3/4/5), and Bomgar
Knowledge of cloud computing, SQL, AD, Windows-Unix/Linux, Remote access and SQL scripting
Minimum Education: HS Diploma
Preferred
Three to five years of service experience in the troubleshooting and repair of electronic systems, preferred
Company
Amerit Consulting
Amerit Consulting is a staffing and recruiting company that offers temporary staffing and payrolling services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ian Wagemann
President, CEO
Recent News
2023-03-15
2022-07-12
Company data provided by crunchbase