FunnelPros ยท 4 hours ago
Customer Support
United States
Full-time
Remote
New Grad, Entry LevelNonstop Automation builds advanced AI and automation for residential home service businesses, and they are seeking a Customer Support representative to assist with ticket management. The role involves analyzing incoming tickets, assigning them to the correct departments, and ensuring effective communication with clients.
Marketing Services
Hiring Manager
Greg Cayea
Responsibilities
Triage & Diagnosis: Analyze incoming tickets to determine if the root cause is User Error, API failure, Carrier issues (A2P), AI hallucination, etc
Traffic Control: Assign tickets to the correct developer or department (sending a prompt issue to the AI engineer vs. a registration issue to the Compliance team)
Issue Ownership: Act as the internal champion for the ticket, following up with developers to ensure it doesn't get lost. Following through is the most important aspect. Getting things 85% done is our worst enemy
Client Communication: Translate technical solutions into plain English and update the client once resolved. We TRY to avoid zoom calls and phone calls, but those are generally the best forms of squashing fires or prompt communication during an emergency
Qualification
Required
Experience with Zendesk, Retell, GoHighLevel, and Clickup are non-negotiable
Understanding of A2P 10DLC, Twilio/LC Phone, and SMS compliance
Ability to read basic API logs or Webhook data to identify where a break occurred
Familiarity with prompting and how Chat/Voice AI bots function
IF YOU ARE INTERESTED, PLEASE SEND A LOOM VIDEO INTRODUCING YOURSELF VIA LINKEDIN MESSAGE OR EMAIL. THIS IS A REQUIREMENT IF YOU ARE INTERESTED IN THE POSITION
Company
FunnelPros
Helping you achieve remarkable business growth with a dynamic marketing strategy.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase