SmartBear · 2 days ago
Customer Success Manager
Somerville, Massachusetts, United States
Full-time
Hybrid
Mid Level
$106K/yr - $115K/yr
3+ years expSmartBear is a company focused on enhancing software quality through automation and visibility in software development. The Customer Success Manager will own and grow long-term relationships with enterprise customers, ensuring value realization and alignment of SmartBear solutions to customer goals throughout the lifecycle.
Computer Software
Responsibilities
Own and grow long-term relationships with enterprise customers, driving adoption and value realization across the SmartBear portfolio
Act as a trusted strategic partner, aligning SmartBear solutions to customer business outcomes throughout the lifecycle
Collaborate cross-functionally to deliver a seamless customer experience from onboarding through renewal and expansion
Proactively engage enterprise customers to build, maintain, and expand trusted relationships across your assigned portfolio
Position SmartBear as a strategic partner by aligning products and solutions to customer goals and driving adoption and optimization
Monitor customer usage and health metrics, providing insights and recommendations to improve outcomes and retention
Conduct regular business reviews to ensure value realization and strengthen executive-level relationships
Serve as the voice of the customer, sharing insights with Sales, Renewals, Marketing, Support, and Product teams to influence product evolution and customer experience
Partner closely with internal stakeholders on renewal and upsell opportunities to support long-term customer success
Qualification
Required
3–5 years of experience in Customer Success, Account Management, or a similar customer-facing role within a software or technology environment
A strong commitment to delivering exceptional customer experiences and building long-term partnerships
Excellent verbal and written communication skills, with the ability to influence stakeholders at all levels
Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving customer challenges
Proven ability to collaborate effectively with cross-functional teams including Sales, Marketing, Product, and Support
Comfort working with software products and technologies, with the ability to learn and communicate technical concepts quickly
Benefits
Performance-based bonuses for eligible roles
A generous benefits package that supports employees’ health and well-being
Promotes work-life balance through flexible time off and hybrid work options
Professional development opportunities
Company
SmartBear
SmartBear is pioneering innovation in software quality, embracing AI’s transformative potential.
501-1000 employees
H1B Sponsorship
SmartBear has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2023 (2)
2022 (4)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Frank Roe
Chief Executive Officer
Bryce Chicoyne
COO
Company data provided by crunchbase