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GeBBS Healthcare Solutions · 11 hours ago

Technical Support Specialist

East Haven,CT,US

Full-time

Onsite

Mid Level

3+ years exp

GeBBS Healthcare Solutions is seeking an experienced Technical Support Specialist to join their team in East Haven, CT. The role involves providing high-quality Tier 1 and Tier 2 technical support to the US workforce, focusing on resolving IT issues, managing device and account support, and ensuring smooth onboarding and offboarding processes.

CRMHealth CareHospitalInformation TechnologyRoboticsSoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Provide first-line support by troubleshooting hardware, software, and supporting company endpoint devices

Work with team members in multiple locations to provide support. Delivering service and support to end-users working onsite and remote

Maintain IT asset inventory and documentation, tracking hardware lifecycles and software licenses

Manage IT onboarding and offboarding, ensuring seamless provisioning and deprovisioning of company hardware, software, and accounts

Support the deployment and troubleshooting of remote management tools and company-specific applications

Implement and maintain system hardening standards, including company specified group policies to ensure the security and compliance of IT system

Support our adoption of new tools, including management of users and configuration of SAML and other SSO mechanisms

Follow standard processes and procedures

Use helpdesk ticketing system for tracking issues and problem resolution

Maintaining prompt and effective inter and intra-team communication

Qualification

IT support experienceTroubleshooting operating systemsDevice management platformsIT ticketing systemsTechnical certificationsInterpersonal skillsCommunication skillsProblem-solvingOrganizational skills

Required

Bachelor's degree in related field or equivalent years of experience

3+ years in IT support, preferably within a remote or decentralized environment

Proficiency in troubleshooting operating systems (Windows and macOS), basic networking, and remote support tools

Strong interpersonal and communication skills with a customer-centric mindset

Naturally proactive and comfortable working within a dynamic and decentralized environment

Naturally inquisitive with a desire to solve problems and dig into detailed analysis

Ability to prioritize tasks, be organized and manage competing priorities effectively

Proven ability to communicate effectively to various audiences/levels including leadership through various mediums

Experience with device management platforms like Intune

Familiarity with IT ticketing systems and basic ITIL principles

Relevant technical certifications

Company

GeBBS Healthcare Solutions

Glassdoor4.4

GeBBS Healthcare Solutions is a technology-enabled provider of revenue cycle management (RCM) solutions.

Founded in 2005

Marina Del Rey, California, USA

10001+ employees

http://www.gebbs.com/

H1B Sponsorship

GeBBS Healthcare Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2022 (1)