Apply on Employer Site

Windward · 3 hours ago

ServiceNow Technical Consultant -- Administrator

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

Windward Consulting is an Elite ServiceNow Partner that delivers real-world Service Reliability solutions. They are seeking a highly skilled ServiceNow Technical Consultant responsible for configuring and developing ServiceNow solutions that meet business and technical requirements, ensuring high-quality application delivery.

ConsultingInformation TechnologyManagement Consulting

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Assist with ServiceNow administration, including troubleshooting issues

Coordinate the migration of catalog items and change workflows from a controlled instance to an instance managed by an external team

Act as a bridge between client stakeholders and new ServiceNow team, sharing requirements and feedback

Create test plans and perform testing on completed catalog items and workflows

Help define and document Change Management process requirements

Maintain project documentation and communicate regularly with stakeholders

Collaborate with stakeholders and Business Analysts to translate business needs into technical specifications and lead technical workshops to review design, architecture, and configuration approaches

Support end-to-end project delivery including sprint planning, testing, deployment, troubleshooting, root cause analysis, and system optimization

Support integrations with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) using REST, SOAP, APIs, and IntegrationHub, ensuring secure data exchange

Qualification

ServiceNow administrationServiceNow implementationServiceNow integrationsAgile deliveryITIL practicesJavaScriptFlow DesignerIntegrationHubClient-facing abilitiesDebugging skillsCommunication skillsProblem-solving skills