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Inside Higher Ed · 2 hours ago

Administrative Support II General Studies (Testing and Assessment)

Appleton, WI

Full-time

Onsite

Entry Level

$21.88/hr - $25.74/hr

2+ years exp

Fox Valley Technical College is seeking an Administrative Support II for the General Studies Division, primarily in the Testing Center. The role involves providing administrative support, proctoring exams, maintaining test security, assisting students and staff, and performing clerical tasks to ensure smooth operations.

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Responsibilities

Assist students and staff in person and by phone

Provide information and referrals

Communicate class cancellations and Testing Center policies

Proctor exams for FVTC and outside organizations

Administer standardized tests (e.g., TABE, Accuplacer, Pearson Vue)

Maintain security of testing materials and environment

Collect, score, and record assessment results

Prepare Testing Center usage reports

Verify payment of assessment fees and process paperwork

Troubleshoot computer-based testing issues

Refer technical problems to appropriate staff

Schedule students for testing sessions

Contact students on waiting lists

Coordinate internal meetings and events as needed

Provide backup support to other division staff

Assist with Open House and General Studies activities

Contribute ideas for process improvements

Qualification

Microsoft WordMicrosoft PowerPointMicrosoft ExcelTesting AdministrationCustomer ServiceTechnical SupportAssessment CertificationsPeopleSoftSchedulingCommunication Skills

Required

Associate Degree in Administrative Assistant or related field

Two years of recent office and customer service experience

Intermediate skills in Microsoft Word, PowerPoint, and Excel; PeopleSoft preferred

Requires valid Driver's License with acceptable Motor Vehicle Record check

Clear verbal and written communication skills are essential for interacting with employees, candidates, and stakeholders, both in-person and through electronic means