Apply on Employer Site

Chambers Bank · 2 days ago

Customer Service Representative

Hot Springs, AR

Full-time

Onsite

New Grad, Entry Level

Chambers Bank is seeking a Customer Service Representative (CSR) who will provide exceptional customer service in all aspects of the position. The CSR will be responsible for teller and new accounts duties, including processing deposits, cashing checks, and opening various types of deposit accounts while ensuring compliance with established guidelines.

BankingFinancial Services

Responsibilities

Provide exceptional customer service to both internal and external customers at all times. Follow established customer service program

Represent the bank in a professional manner at all times while performing duties

Maintain the privacy and confidentiality of customer information

Process deposits, cash checks and savings withdrawals, process loan payments, issue cashier’s checks and process safe deposit box rental payments, following all established teller procedures

Maintain cash drawer. Follow required cash handling guidelines including: cash limits, balancing standards and keeping drawer locked

Maintain ATM and/or vault as needed and in accordance with established guidelines

Open all types of deposit products including: DDA, Savings, CD, IRA, and Business Accounts. Open products for all types of ownerships including: Individual, Joint, Trust, Corporations, and LLC, following all established new account procedures. Follow compliance guidelines including BSA and AML

Follow appropriate compliance guidelines. Complete compliance testing as required

Remain knowledgeable of all bank products and services. Cross sell all bank products and services. Work toward branch/bank sales goals

Follow established security protocols and minimize risk to the bank at all times (ex: opening and closing of the bank, utilizing dual control, customer service standards, etc.)

Assist with customer inquiries electronically, in person and by phone. Solve customer problems at point of contact within given authority

Complete branch administrative duties as needed or directed (ordering supplies, sorting mail, filing, etc.)

Various other duties as assigned

Qualification

Customer serviceCash handlingCompliance knowledgeBasic math skillsComputer skillsVerbal communicationWritten communicationInterpersonal skills

Required

High school diploma or general education degree (GED)

Previous customer service experience is strongly preferred

Interpersonal skills to work with a diverse group and to deal with the public in a professional and courteous manner

Intermediate skills in computer terminal and personal computer operation, host computer system, and word processing, spreadsheet and account opening software programs

Basic math skills; including but not limited to, ability to calculate interest and balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; and count currency, coin and negotiable instruments in a timely manner

Effective verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and communicate clearly with customers and employees

Ability to work with general supervision while performing duties

The position requires the incumbent to hold a current, non-suspended driver's license and a personal motorized vehicle with appropriate insurance coverage as governed by Bank policy