Software Application Support Engineer, Retail Engineering jobs in United States
cer-icon
Apply on Employer Site
company-logo

Apple · 3 hours ago

Software Application Support Engineer, Retail Engineering

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
money$147K/yr - $221K/yr
date3+ years exp

Apple is seeking a hardworking support engineer to join their distributed team supporting the Apple Online Store, a multi-channel elite eCommerce platform. The role involves providing technical support to business and core engineering teams while gaining deep technical knowledge of the eCommerce platform.

AppsArtificial Intelligence (AI)BroadcastingDigital EntertainmentFoundational AIMedia and EntertainmentMobile DevicesOperating SystemsTVWearables
check
Comp. & Benefits
check
H1B Sponsor Likelynote

Responsibilities

Gain deep technical knowledge and understanding of the eCommerce platform to provide technical support to business and core engineering teams
Take an active role in the definition and evolution of standard practices and procedures
Distill sophisticated technical topics in easy to understand non-expert terminology

Qualification

JavaPL/SQLNoSQL databasesUnix Shell ScriptingAWSSplunkProblem-solvingCommunication skillsOrganizational abilityFlexibility

Required

3+ years of software engineering or application support experience in a large-scale environment
Coding knowledge in Java, Scala or frameworks related to Java
Strong knowledge of PL/SQL
BS degree and equivalent experience or higher in CS or related field

Preferred

Strong problem-solving and critical thinking skills to solve complex problems
Skills and experience in monitoring, alerting, fault analysis, and automation
Excellent follow through, organizational ability, and flexibility in a dynamic, demanding environment
Strong communication skills and ability to drive triage of critical issues with multiple technical and business teams
Knowledge of NoSQL databases, Unix Shell Scripting
Working experience on cloud infra, such as AWS, and experience with Splunk or any other APM tool

Benefits

Comprehensive medical and dental coverage
Retirement benefits
A range of discounted products and free services
Reimbursement for certain educational expenses — including tuition
Discretionary bonuses or commission payments
Relocation

Company

Apple

twittertwittertwitter
Glassdoor4.2
company-logo
Apple is a technology company that designs, manufactures, and markets consumer electronics, personal computers, and software.
dateFounded in 1976
location
Cupertino, California, USA
people-size10001+ employees
web-link
https://www.apple.com

H1B Sponsorship

Apple has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6998)
2024 (3766)
2023 (3939)
2022 (4822)
2021 (4060)
2020 (3656)

Funding

Current Stage
Public Company
Total Funding
$5.67B
Key Investors
Berkshire HathawayMicrosoftSequoia Capital
2025-05-05Post Ipo Debt· $4.5B
2025-01-16Post Ipo Debt· $0.31M
2021-04-30Post Ipo Equity

Leadership Team

leader-logo
Tim Cook
CEO
leader-logo
Craig Federighi
SVP, Software Engineering

Recent News

Venrock
Venrock Portfolio
2025-12-01
IndiaTimes
Apple TV+ pulls Jessica Chastain’s "The Savant" just days before premiere
2025-09-25
Mac Daily News
Jessica Chastain: I respect Apple’s decision to pause the release of ‘The Savant’ or something
2025-09-25
Company data provided by crunchbase