Guest Service Representative - Luxury Brand jobs in United States
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Fourth Floor · 3 days ago

Guest Service Representative - Luxury Brand

positionNew York, NY
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$30/hr - $40/hr
date3+ years exp

Fourth Floor is representing a Luxury Fashion Brand that is seeking a temporary Guest Service Representative to assist their digital team in New York City. The role focuses on providing exceptional client service, managing inquiries, and supporting e-commerce operations to enhance customer satisfaction and drive sales.

Human ResourcesStaffing Agency

Responsibilities

Provide a professional and seamless experience to clients across all communication channels, elevating our brand image and upholding our commitment to top-tier service
Embrace a guest-centric mindset and passion for resolving customer issues and inquiries with outstanding service
Support the business in handling fulfillment and shipment inquiries, ensuring timely issue resolution and client satisfaction
Assist the E-commerce team in managing all aspects of return procedures, including inspections and systems management
Utilize product knowledge, personalized engagement, and storytelling when communicating with clients
Drive to meet and exceed sales targets and planned KPIs, contributing to the overall success of the e-commerce team
Maintain a productive and collaborative environment with fellow guest service representatives

Qualification

E-commerce operationsDigital marketingClient experience strategiesAnalytical skillsProblem-solvingBachelor’s degreeLuxury retail experience

Required

Bachelor's degree or higher in digital marketing, business, or a related field
3+ years of e-commerce and digital leadership experience, ideally in a luxury retail setting
Strong understanding of e-commerce operations, digital marketing, and client experience strategies
Exceptional analytical and problem-solving, with the ability to interpret data and insights to drive business growth and optimization

Preferred

Candidates with references are always preferred by our clients

Company

Fourth Floor

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Fourth Floor is a staffing and recruiting company that offers freelancing and direct hire recruitment services.
dateFounded in 2005
location
Los Angeles, California, USA
people-size51-200 employees
web-link
http://fourthfloorfashion.com

Funding

Current Stage
Growth Stage

Leadership Team

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Rachel Morgan
Director of Recruitment and Client Partnerships
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Recent News

Next Big What (India)
Fourth Floor acquires video production company Explosive Alan
2022-10-08
Company data provided by crunchbase