Recruitics · 1 week ago
Director of Implementation
New York, New York, United States
Full-time
Onsite
Director/Executive
$130K/yr - $160K/yr
7+ years expRecruitics is seeking a Director of Implementation to own the end-to-end client implementation experience. This role involves leading a team of Implementation Managers and managing complex implementations, ensuring high-quality execution and client satisfaction.
AdvertisingBrand MarketingDigital MarketingHuman ResourcesMarketingMarketing AutomationRecruitingSaaSSocial Recruiting
Responsibilities
Own implementation strategy, execution quality, and timelines across all client segments
Act as a senior escalation point for complex implementations, integrations, and at-risk accounts
Personally lead implementations for enterprise clients or non-standard deployments involving ATS, career sites, or custom workflows
Lead, coach, and develop a team of Implementation Managers
Set clear performance expectations tied to delivery quality, timelines, and client outcomes
Conduct regular performance reviews and actively build bench strength
Partner with Sales and Client Management teams to ensure clean handoffs and realistic implementation commitments
Collaborate with Product and Engineering on integrations, technical limitations, and roadmap feedback
Translate recurring implementation challenges into actionable internal improvements
Standardize implementation frameworks while allowing flexibility for client-specific needs
Define and track KPIs related to time-to-live, adoption readiness, and implementation health
Continuously improve tooling, documentation, and training materials
Set and reinforce clear expectations with clients at executive and operational levels
Proactively manage risk, scope, and timeline changes before they become problems
Ensure clients leave implementation confident, enabled, and ready to scale
Qualification
Required
7–10+ years of SaaS implementation experience, preferably in HR tech, recruitment marketing, ATS, or career site platforms
3+ years managing implementation or client-facing delivery teams
Hands-on experience implementing or integrating with ATS platforms (e.g., iCIMS, Greenhouse, Workday, Taleo, Lever, etc.)
Strong project management instincts—organized, decisive, and allergic to missed deadlines
Proven ability to balance strategic leadership with tactical execution
Comfortable delivering hard truths with empathy (clients and internal teams alike)
Company
Recruitics
SaaS, AI-powered recruitment marketing platform
201-500 employees
H1B Sponsorship
Recruitics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageLeadership Team
Ryan Christoi
President, Enterprise
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