OneOncology · 6 hours ago
IT Onsite Support Analyst I
Lansing, MI
Full-time
Onsite
Entry Level
1+ years expOneOncology is dedicated to providing advanced cancer care and support for patients and their families. They are seeking an IT Onsite Support Analyst I to deliver exceptional customer service and technical support at multiple clinical locations in Michigan, primarily focusing on user support and system troubleshooting.
Health CareOncology
Responsibilities
Perform PC, peripherals, printer installations, upgrades and relocations onsite
Consult with users, to determine hardware, software and system specifications
Develop, prototype, test, troubleshoot, and document new systems and hardware for end users
OS and application installations
Setup and configure desktops and laptops for deployment
Identifying, troubleshooting, resolving, and documenting user system issues
Assist with inventory control of equipment and software
Provides immediate assistance when possible and appropriate
Responding to end user support request tickets, calls, and emails:
Updating service work notes
Prioritizing work to resolve complex support client issues
Collaborating with other CHC staff and vendor support resources to resolve requests
Providing updates, status, and completion information to management
Manage user accounts in Active Directory, Exchange, Office 365, MFA system, and requests for hospital EMR access
Manage and administrate the service desk environment with the other Onsite Support Analyst
Utilizing remote monitoring and management software to resolve client requests
Ensuring the security of all configurations made on client systems
Managing and reviewing basic security systems logs
Manage the phone system
Provide support for phones and A/V systems
Documenting solutions and building IT knowledge base
Interacts in a cross-team capacity to meet customer and organizational needs
Immediately bring to the attention of your supervisor, areas of concern or items in need of correction as they are discovered
Manage radiation oncology and urology hardware systems
Basic server hardware troubleshooting
Basic network troubleshooting
Administrate door/badge systems
Special assignments and projects as directed by your supervisor
Qualification
Required
Associate Degree in Computer Science or related field or equivalent experience – willing to consider 1-2 years of work experience in an IT Systems Support, desktop support, help desk or similar role
Strong interpersonal, verbal and written communication skills. Ability to effectively communicate and work with non-technical people on technical issues
Strong work ethic and the initiative and ability to work independently and in team environments
Attention to detail and good listening skills. Can follow complex instructions and pre-established guidelines to perform the job functions in accordance with established standards, concepts, practices, and procedures of CHC
Preferred
Experience with Radiation Oncology Solutions
Proven skills in PC repair, troubleshooting, deployment
Remote desktop support applications
Troubleshooting printer and fax issues
Experience with data cabling and cable management
A+ or Microsoft certifications are beneficial but are not required
Ability to manage multiple requests and issues
Operating System experience in the Win 10, Win 11, Mac OSX, Thin client OS
End user management in Active Directory, Exchange, Office 365, Citrix, SharePoint, Azure Virtual Desktop
Desktop applications, Office 365 applications
Knowledge of desktop, laptop, and mobile device operation
Working knowledge of medical terminology
Working knowledge of electronic medical records
Company
OneOncology
OneOncology is a partnership of oncologists and industry leading experts driving the future of community-based cancer care in the US. It is a sub-organization of General Atlantic.
1001-5000 employees
H1B Sponsorship
OneOncology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Cencora
2025-12-12Acquired
2023-04-20Secondary Market
Leadership Team
Davey Daniel
Chief Medical Officer
Recent News
2026-01-05
2025-12-18
Company data provided by crunchbase