The Guest House at Graceland · 1 week ago
Hotel Group Sales Manager
Memphis, TN
Full-time
Onsite
Mid Level
3+ years expThe Guest House at Graceland is a premier hotel located at the Elvis Presley Memphis Complex. The Hotel Group Sales Manager is responsible for managing overall sales efforts, developing new accounts, and ensuring customer satisfaction while maximizing revenue through effective sales strategies.
Hospitality
Responsibilities
Maximizing Department Revenue
Negotiate and contract with Groups that maximize event space to ensure that the most revenue is generated and that the department goals are being met. Consistently prospect for new clients and events
Driving Customer Satisfaction
Consistently review/measure customer service through customer contact and monitoring repeat business. Continue to drive high customer satisfaction through working with Preferred Vendors and Event Manager to ensure that customer expectations are being met or exceeded. Manage customer relationships on daily basis
Solicit, negotiate and contract new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside calls, site inspections and written communication
Maximize revenue by selling all facets of the facility, promoting our preferred vendors, and assisting with additional revenue streams
Utilizing Sales Platform to track accounts, bookings, contacts, and prepare correspondence to customers, internal booking reports and file maintenance
Negotiate and complete contracts with Clients
Knowledge of market trends, competition, and key customers of the facility
Partner with area hotels/facilities for overflow needs as well as overnight sleeping rooms needed
Drive customer loyalty through excellent customer service throughout the sales process. Serve the customer by understanding their needs and recommending appropriate features and services that best meet their needs
Ability to develop and execute action plans to be able to meet/exceed predetermined goals for position and team as a whole
Participate in trade shows and community and professional organizations to maintain high visibility and the achievement of sales and revenue goals
Perform special projects and other responsibilities as assigned and participate in task forces and committees as requested
Qualification
Required
Must have a minimum of 3+ years of sales experience
Excellent communication and guest relation skills in English
The ability to work well with a large group of people in a team environment
Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results
Must maintain composure and objectivity under pressure
Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests
Must be able to multi-task, have strong organizational & decision-making skills
High school or equivalent education required
Preferred
A degree in hospitality or business management is an asset but not required
Bachelor's Degree preferred
Prior sales and hospitality experience required
Knowledge of Memphis market preferred
Company
The Guest House at Graceland
With more than 17,000 sq.-ft.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Paul Volpe
Chief Financial Officer
Company data provided by crunchbase