The Family Institute at Northwestern University · 11 hours ago
Technical Support Specialist
Evanston,IL,US
Full-time
Onsite
Mid Level
$24.07/hr - $32.42/hr
3+ years expThe Family Institute at Northwestern University is one of the nation’s leading relationship-based behavioral health organizations committed to strengthening and healing various demographics. The Technical Support Specialist will support the technology infrastructure of the institution, providing analytical, technical, and administrative support, and ensuring efficient operation of hardware and software systems.
Health CareMedicalNon Profit
Responsibilities
Provide level 1 and 2 service desk support utilizing institutional issue management system
Analyze, research, and resolve complex end-user incidents/issues
Ensure timely response to reported issues, assign appropriate prioritization, provide thorough documentation, escalate issues as necessary, and monitor all issues through to resolution
Configure and deploy new equipment for employee use; including operating systems, requested software applications, computing peripherals, and workstation setup as necessary
Diagnose and repair hardware components, memory management, operating systems, and application software on previously deployed computing devices and peripherals
Support DHCP, DNS, AD DS, file sharing, printing services, and other network services as needed to maintain business operations
Support primary productivity and collaboration applications including messaging, video conferencing, telecommunications, and office suite
Maintain inventory throughout the asset lifecycle
Implement newly procured assets, maintain existing asset health, and retire outdated/unsupported assets
Update asset information within asset management system
Monitor deployed systems for required OS patches, software upgrades, and scheduled hardware replacement
Train employees and students as needed on supported devices and technologies
Assist with review and evaluation of new hardware and software products and provide relevant reviews/recommendations
Develops and maintains productive relationships with TFI users to ensure technology platforms and hardware meet current and future business needs
Monitor the environment and report potential and recurring issues that go against the organization's policies
Perform other duties as assigned by manager for business necessity
Qualification
Required
Expert knowledge of Windows operating systems, and significant experience supporting Mac devices/operating systems
Ability to support relevant organizational applications within Android and iOS environments
Experience working with popular incident tracking and asset management software applications
Required experience with Microsoft 365 and Azure environment
Excellent verbal and written communication skills with the ability to establish strong working relationships with community members
Ability to perform essential duties with little to no assistance
Associate's degree in a relevant technical field (ex: Information Technology, Computer Science, Information Systems) or equivalent professional experience
3-5 years of experience working in IT operations performing similar duties
Working knowledge of a broad set of IT concepts: computer systems, information security, networking, systems administration, databases and data storage systems, and phone systems
Must be able to compose written reports clearly and effectively
Must be able to be in a stationary position due to attention to computer screen
The ability to communicate information and ideas so others will understand
Must be able to exchange accurate information in these situations
The ability to observe details at close range (within a few feet of the observer) to perform work-related duties
Must be able to apply established protocols in a timely manner
Must be able to determine solutions to problems
Must be able to operate successfully while handling multiple projects
Preferred
Prior experience within a healthcare setting and familiarity with HIPAA requirements is preferred
Industry-related certifications (CompTIA, ITIL, PMP, MCSA, etc.) are preferred
Benefits
Health
403(b) retirement savings plan
Generous time off
Professional development
Company
The Family Institute at Northwestern University
The Family Institute is a relationship-based behavioral health organizations.
51-200 employees
H1B Sponsorship
The Family Institute at Northwestern University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (1)
2022 (3)
2021 (2)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
ANTHONY (TONY) FIORE, CPA, MBA
Chief Financial Officer
Anthony Chambers, PhD, ABPP
Chief Academic Officer
Recent News
2025-05-17
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