Virginia Green ยท 4 days ago
Account Representative
Midlothian, Virginia, United States
Full-time
Hybrid
New Grad, Entry Level
0+ years expVirginia Green is a company focused on providing excellent lawn care services, and they are seeking an Inside Salesperson to engage with inbound leads. The role involves answering inquiries, resolving issues, confirming sales, and ensuring a best-in-class customer experience without cold calling.
Customer ServiceHealth CareProfessional ServicesService Industry
Responsibilities
Process inbound and outbound contacts in a courteous, timely, and professional manner
Drive revenue by understanding and interpreting customer requirements, providing technical information, and developing accounts
Accurately obtain and enter data to provide complete information and assist the customer/prospect in a professional manner
Follow up on current and previous year estimates in a timely manner
Escalate customer issues to the appropriate staff or managerial team for resolution as needed
Use systems and technology effectively to complete account management tasks, follow scripts, policies, and procedures
Maintain and improve quality results by following standards and recommending improved procedures
Attend meetings and training, review all new training material, and stay up to date on changes in program knowledge, systems, and processes
Qualification
Required
Proven Remote Sales Experience: Must have a minimum of 6 months of remote sales experience with a track record of success. We need someone who has already proven they can excel in a remote environment
High-Speed Internet: Must have a reliable high-speed internet connection for effective remote work. A computer and phone setup will be provided
Travel Requirement: Must be able to travel periodically to the home office for onboarding and training
Customer Service Skills: Possess excellent customer service skills, including empathy and active listening
Strong Closing Techniques: Confident in closing sales with a customer-centered approach
Communication Skills: Excellent organizational, oral, and written communication skills
Technical Competence: Strong computer and systems skills with the ability to quickly and accurately input data
Self-Discipline: Ability to work independently with minimal supervision
Problem Solving & Negotiation: Aptitude for problem-solving and negotiation
Adaptability: Ability to thrive in a fast-paced environment with frequent changes and ambiguity
Reliability: Highly reliable with the ability to maintain regular attendance and punctuality
Continuous Development: Regular technical training and use of outside resources in computer/marketing/agronomy and customer service is expected
Basic Agronomics Knowledge: Basic knowledge of agronomics/horticulture is a plus
Education: Minimum of High School diploma or equivalent
Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
Experience: 2+ years in Sales and/or landscaping industry would be ideal
Minimum Physical Requirements: Prolonged periods sitting at a desk and working on a computer; Ability to stoop and bend
Preferred
Sales Experience Preferred: Previous sales experience is preferred
Company
Virginia Green
Local lawn care experts committed to keeping your lawn lush, green, and healthy. No one has more experience in Virginia than Virginia Green.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2024-01-03Acquired
Leadership Team
David Hanny
Chief Operating Officer
Recent News
Company data provided by crunchbase