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Salvo Health · 6 hours ago

Medical Assistant Supervisor

United States

Full-time

Remote

Mid, Senior Level

$62K/yr - $67K/yr

Salvo Health is seeking an experienced Medical Assistant Supervisor to lead and support their Virtual Medical Assistant team. This role involves people management, clinical expertise, and operational oversight to ensure efficient care delivery in a telehealth environment.

Health Care

Responsibilities

Supervise, coach, and support a team of Virtual Medical Assistants

Manage staffing coverage, scheduling, onboarding, and training

Conduct regular performance check-ins, quality reviews, and feedback

Serve as escalation point for workflow, documentation, or patient issues

Foster a culture of accountability, empathy, and continuous improvement

Develop, own, and update workflow SOPs as needed

Track and report on productivity, turnaround times, and quality metrics

Oversee MA workflows related to provider referrals, patient scheduling and rescheduling, provider orders, financial clearance, and patient follow-ups

Ensure timely and accurate documentation in electronic health records (EHRs)

Review charts and monthly notes for completeness and coding readiness

Monitor and optimize task management to ensure timely patient documentation

Partner with operations, clinical leadership, and partnerships to improve workflows

Ensure MA documentation aligns with clinical and billing standards

Support coding-adjacent workflows using CPC or CCA expertise

Collaborate with Support and Engagement teams to reduce errors and rework

Help train MAs on documentation best practices and audit readiness

Support proactive outreach to active and disengaged patients

Maintain strict compliance with HIPAA and patient confidentiality standards

Act as an escalation contact for billing and documentation concerns from partners

Qualification

CPC certificationClinical documentation expertiseElectronic health recordsTelemedicine platformsTeam leadershipCommunication skillsOrganizational skillsTime-management skillsInterpersonal skills