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City of Redwood City · 6 hours ago

Library Information Technology Technician

Redwood City, CA

Full-time

Onsite

Entry Level

$7,829/mo - $9,516/mo

2+ years exp

The City of Redwood City is seeking a Library Information Technology Technician who enjoys helping others and solving technical challenges. This role involves installing, configuring, and troubleshooting hardware and software, providing technical support, and assisting in the design of new systems to enhance library services.

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Hiring Manager

Sarah Pisani

Responsibilities

Install, configure, upgrade and repair hardware, software, and networked equipment including modems, printers, scanners, kiosks, etc

Diagnose, trouble shoot and resolve complex problems with personal computers, printers, servers, software, and related equipment

Respond to and resolve questions and problems from users; provide technical support, user assistance and training

Image and roll out new workstations

Respond to emergency requests for equipment repair

Assist in the design and development of new systems; assist with integrating new programming code into existing programs to meet user needs

Evaluate and revise software and procedures to promote efficiency

Compile date and prepare summary reports

Answer routine in-person and telephone directional and informational questions

Maintain an inventory of all work activities, as appropriate

Install, maintain, and troubleshoot shared public use computers

Perform other library duties, as assigned

Qualification

TroubleshootingHardware installationNetwork equipmentCustomer serviceTechnical documentationMulti-taskingTeam playerEffective communicationInitiative

Required

Two years of experience configuring, troubleshooting, diagnosing, repairing, and installing personal computers, printers and peripheral equipment

Equivalent to an Associates degree from an accredited college with major course work in computer science, electronics technology, information systems, or a related area

Possession of, or ability to obtain, an appropriate, valid California Driver's License

Must be able to work in a modern office environment; sit, stand, walk, kneel, stoop, crouch, climb, crawl and lift; work varying shifts, if required; travel to different sites within the City; and maintain a safe driving record

Knowledge of policies, procedures, concepts and terminology related to library operations

Knowledge of modern office practices, procedures, methods and equipment

Knowledge of technical aspects of various computer operating systems, network equipment and software

Knowledge of standard PC applications including database, word processing, spreadsheets, Web browsers, and similar computer software

Knowledge of internet functioning and architecture

Knowledge of local area networking principles and practices

Knowledge of job planning, prioritizing and scheduling techniques

Ability to diagnose and resolve mechanical, electronic and configuration problems

Ability to systematically document procedures and processes relating to specialized and routine tasks and write technical documentation in a clear and concise manner

Ability to establish and maintain effective working relationships with those contacted in the course of work, including other team members, other city employees, and the public

Ability to communicate effectively both orally and in writing

Ability to take initiative in advancing technical expertise to keep up with the constantly changing computer field

Ability to perform and meet deadlines in a demanding, multi-task environment

Ability to work independently