NeuraFlash · 3 hours ago
Consultant, Conversational Design
United States
Full-time
Remote
Mid Level
3+ years expNeuraFlash, Part of Accenture is redefining the future of business through AI and innovative technologies. As a Conversational Design Consultant, you will design compelling contact center experiences, lead design workstreams, and collaborate with cross-functional teams to deliver impactful solutions for clients.
Artificial Intelligence (AI)Big Data
Responsibilities
Design conversational speech systems, leveraging Agentic AI and Natural Language Understanding systems from AWS and Salesforce, for customer service automation
Craft the capabilities, user experience, and persona of automated interactions being delivered across voice, chat, SMS, and email channels
Lead requirement gathering, ideation workshops and client design sessions
Contribute to enterprise customer engagement strategies, from a design and customer behavior perspective
Incorporate high-level business goals into actionable, clear, and well-structured experience designs, that can be used by development or implementation teams to create solutions
Create client-facing deliverables with a specialized focus on conversational interaction and experience
Analyse interaction data to identify opportunities for automation where our customers will see the most value, and make data-driven experience improvement recommendations
Work with solution architects, engineers, and QA testers throughout the project lifecycle to validate that the final product achieves the design objectives
Support customers in the adoption of Amazon Connect automation solutions, ensuring successful interactions for end-users, and positive outcomes for NeuraFlash clients
Help drive project success criteria and reporting
Qualification
Required
3+ years of experience design, or business analysis work experience
Customer-facing consulting experience
Experience communicating business and/or technology processes using tools like Lucidchart, Visio, Gliffy, Draw.io, or similar
Adaptable to use different design tools as required
Ability to collaborate within a cross-functional team to create rich end user experiences
Comfortable presenting design deliverables to business stakeholders
Experience analysing data to identify user behaviors and make design decisions
Willing and able learner of new technologies (e.g. Amazon Lex, Connect, and Bedrock, Salesforce Einstein and Agentforce, Google Dialogflow)
Preferred
Experience building voice user interfaces (VUI) or advanced integrated voice response (IVR) systems
Experience designing conversational flows for text based bots (e.g., web, Facebook Messenger, etc.)
Experience designing solutions to support the contact centre or customer service, or a related environment
Knowledge of Amazon Lex, Google DialogFlow, Nuance IVR/VA, or similar conversational experience solutions
Experience with prompt writing and generative AI powered platforms
Familiarity with the capabilities of generative AI (LLM) systems and how to use them to solve business process challenges
Ability to tie outcomes to business value (return on investment) through storytelling
Experience designing solutions which integrate with CRM, Contact Center, or Case Management solutions
Awareness of contact center industry trends, operating models, and priorities. An ability to leverage this awareness to guide customers towards industry best practices
Benefits
Remote & In-Person
Travel
Flexibility
Collaboration
Celebrate Often
Company
NeuraFlash
NeuraFlash is a certified Salesforce Partner and a leading expert in AI, with decades of experience.
501-1000 employees
H1B Sponsorship
NeuraFlash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (9)
2023 (9)
2022 (8)
2021 (13)
2020 (7)
Funding
Current Stage
Late StageTotal Funding
unknown2025-08-27Acquired
Leadership Team
Brett Chisholm
CEO & Co-Founder
Thomas Hebner
Senior Vice President - Agentforce
Recent News
2025-12-30
2025-12-04
2025-09-02
Company data provided by crunchbase