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Genesee & Wyoming Inc. · 5 hours ago

IT Support Analyst

Jacksonville, Florida, United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

Genesee & Wyoming Inc. is seeking an IT Support Analyst who provides end user technical support and account administration for enterprise systems. The role involves training, technical assistance, and process improvement recommendations to enhance end user effectiveness while supporting the department’s and company’s goals.

Freight ServiceRailroadTransportation

Responsibilities

Provide general end user desktop, application, and network support

Maintain system security for users in accordance with policy, procedures, controls, and best practices

Provide technical consultation and training to end users

Contribute on projects to smoothly integrate new systems

Work across organizational lines to understand business requirements and improve levels of service for all Genesee & Wyoming companies

Maintain assigned applications and systems in a manner consistent with vendor best practices

Maintain the status of service requests in the company’s help-desk tracking system

Maintain IT asset inventory and software licensing compliance

Facilitate auditor requests, including the delivery of required documentation

Provide support for critical business needs outside of normal business hours via cell phone notification and communication

Assist with other projects and perform other duties as assigned

Qualification

Analytical problem-solvingHelp desk supportCustomer serviceProject managementTeam facilitationOral communicationWritten communicationIndependent work

Required

High level of analytical problem-solving ability

Exceptional help desk, customer service, and communication skills

Project management and team facilitation skills

Excellent oral and written communication skills

Ability to work independently and with minimal supervision

Willingness to travel and provide remote site support

Associate degree in information technology or two years of related experience and/or training, or an equivalent combination of education and experience; bachelor's degree preferred

Two years of related experience; four years preferred

Valid driver's license

Preferred

Bachelor's degree preferred

Four years of related experience preferred

Company

Genesee & Wyoming Inc.

G&W owns or leases more than 100 freight railroads throughout North America with 4,000 employees serving 2,000 customers over more than 13,000 track miles.

Founded in 1977

Darien, Connecticut, USA

1001-5000 employees