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Peoples Bank · 13 hours ago

Peoples Bank Customer Support Representative

Bellingham,WA,US

Full-time

Onsite

New Grad, Entry Level

Peoples Bank is a community-focused financial institution dedicated to providing exceptional service. The Customer Support Representative role involves assisting customers with inquiries over the phone and ensuring they have a clear understanding of the Bank's remote delivery channels.

BankingFinanceFinancial Services

Growth Opportunities

Responsibilities

Providing our customers with a high level of service

Answering in-bound telephone calls for existing and future customers

Answering calls for the bank’s internal switchboard and routing calls appropriately

Asking probing questions of callers to determine their needs quickly and efficiently

Handling customer inquiries and account maintenance for personal and business accounts. Researching and customer follow-up may be necessary

Assessing customer needs and make product/service recommendations or appropriately refer to our banking partners

Qualification

Customer serviceOutlookWordExcelBusiness communicationProfessional demeanorInterpersonal skills

Required

You have a High School Diploma, G.E.D. or equivalent

You are enthusiastic about providing a high level of customer service

You demonstrate commitment to providing consistent exceptional customer service, which includes cross-selling other bank products that would benefit our customers, when appropriate

You can perform multiple tasks simultaneously

You have strong interpersonal skills including professional etiquette and service mentality

You are skilled at business communication, both verbal and written

You have a strong professional demeanor and high regard for confidentiality

You can travel to other Peoples Bank locations and off-site for meetings and/or training as required

You have the ability to model the Peoples Bank Mission, Vision, and Values