Apply on Employer Site

Boston Consulting Group (BCG) · 16 hours ago

MIN IT Service Specialist

Minneapolis, MN

Full-time

Onsite

Entry, Mid Level

$67K/yr - $83K/yr

2+ years exp

Boston Consulting Group (BCG) partners with leaders in business and society to tackle their most important challenges. The MIN IT Service Specialist will assist the IT department with technology support related to case teams and office operations, ensuring high levels of customer service and maintaining technology reliability.

Business DevelopmentConsultingInnovation ManagementManagement ConsultingMarketing

H1B Sponsor Likely

Responsibilities

Deliver a high level of customer service while supporting case teams and office-based staff in a fast-paced environment. Support includes, but is not limited to, laptops, desktops, smartphones, and phone and voice mail systems, both in and outside the office

Aid in the maintenance of local technology in order to increase reliability, security, interoperability, efficiency of customer work while reducing costs

Understand and effectively discuss services and software provided by IT Service

Capture feedback and evaluate impact of IT Service offerings

Assist in preparing and deploying laptops for staff, including configuration and imaging of laptops

Support a variety of operating systems and vital applications

Assist with hardware and software asset tracking and inventory management

Coordinate the repair and maintenance of office printers and computing equipment with outside vendors

Assist with on-site technical support at special events, including staff meetings and customer meetings, etc

Communicate frequently with end users as well as with local, regional, and global support teams with regard to the status of their issue

Maintain configurations of all laptop and office computer systems according to established BCG requirements

Assist with the documentation and updating technology related instructions/procedures/knowledge articles as required

Repair video conference and telecommunications systems as needed

Maintain incident history by recording details in Service Now help desk tracking database; analyze incident data to proactively identify improvement opportunities

Participate in local, regional, and global projects as appropriate to evaluate existing systems and recommend technology for upgrade and replacement; evaluate new technologies for potential applicability within BCG

Achieve annual goals and objectives, developed in agreement with IT Service organization and local management

Assist with general office projects as needed

Qualification

Windows 10/11O365VPN/network connectivityPC/laptop hardwareTelecommunicationsNetworkingServer administrationMS OfficeCustomer serviceMulti-taskingOrganizational skillsProblem-solvingAttention to detail

Required

Bachelor's degree preferred

2 years experience in an equivalent role

Experience assessing issues with Windows 10/11, O365, VPN/network connectivity

Ability to diagnose problems and provide solutions and/or advance to the appropriate expertise area

Utilization of AI Agents, process improvement, and automation software

Basic skills in the following areas: PC/laptop hardware, software, telecommunications, mobile devices, networking, and server administration

Solid understanding of MS Office products, including Outlook, PowerPoint, Word and Excel

Excellent customer service skills

Strong organizational skills

Ability to multi-task and handle tasks with varying priorities

Good judgment and problem-solving skills

Proactive with a commitment to customer satisfaction

Ability to lift and carry objects, such as equipment and furniture, basic tool use

Benefits

Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children

Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs

Dental coverage, including up to $5,000 in orthodontia benefits

Vision insurance with coverage for both glasses and contact lenses annually

Reimbursement for gym memberships and other fitness activities

Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan

Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement

Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)

Paid sick time on an as needed basis

Company

Boston Consulting Group (BCG)

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities.

Founded in 1963

Boston, Massachusetts, USA

10001+ employees

http://www.bcg.com

H1B Sponsorship

Boston Consulting Group (BCG) has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (617)

2024 (632)

2023 (475)

2022 (474)

2021 (423)

2020 (385)