Information Technology Support Engineer jobs in United States
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StevenDouglas · 10 hours ago

Information Technology Support Engineer

positionBoca Raton, FL
timeContract
remoteOnsite
seniorityMid Level
money$25/hr - $30/hr
date3+ years exp

StevenDouglas is a company focused on providing IT services, and they are seeking an Onsite IT Support Engineer to ensure seamless operation of IT services for customers. The role involves troubleshooting technical issues, performing routine health checks, and providing high-level customer support to maintain user satisfaction and service reliability.

ConsultingHuman ResourcesRecruitingStaffing Agency
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Growth Opportunities
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H1B Sponsor Likelynote
Hiring Manager
Brooke Pumo
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Responsibilities

Provide hands-on troubleshooting and resolution for hardware, software, and network issues for end-users, including desktops, laptops, printers, and mobile devices
Install, configure, and maintain operating systems, software applications, and hardware components to ensure optimal performance
Respond to IT support tickets, assist users with technical queries, and provide training or guidance on IT tools and systems
Monitor and troubleshoot local network connectivity, including Wi-Fi, LAN, and VPN issues, in collaboration with network teams
Perform hardware repairs, upgrades, and replacements, and manage inventory of IT equipment
Ensure systems adhere to organizational security policies, including applying patches, updates, and antivirus measures
Maintain accurate records of issues, resolutions, and system configurations in a ticketing system or knowledge base
Provide direct, in-person support at client or office locations, escalating complex issues to higher-tier support when needed
Work with local and remote IT teams, vendors, and stakeholders to implement IT projects or resolve critical issues
Identify and address potential IT issues before they impact users, ensuring minimal downtime

Qualification

Network troubleshootingWindows troubleshootingIT support experienceCisco Network CertificationAzure Cloud CertificationVerbal communicationWritten communicationIndependent work

Required

Experience working across multiple disciplines (Servers, Desktop, Cloud, LAN, WAN, Voice)
Knowledge of basic network troubleshooting
Knowledge of basic Windows troubleshooting
Ability to work independently without supervision
Strong verbal and written communication skills
This position will participate in an on-call schedule, providing after hours support as necessary
Possess college degree or equivalent technical experience
3+ years' experience in an IT position or support environment configuring and supporting various systems

Preferred

Cisco Network Certification
Azure Cloud Certification

Company

StevenDouglas

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StevenDouglas, one of the boutique Search and Interim Resources firms.
dateFounded in 1984
location
Sunrise, Florida, USA
people-size201-500 employees
web-link
https://www.stevendouglas.com

H1B Sponsorship

StevenDouglas has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (5)
2023 (7)
2022 (7)
2021 (7)
2020 (18)

Funding

Current Stage
Growth Stage

Leadership Team

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Laurie Canepa
Managing Director - State of Texas (Accounting and Finance Search)
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Recent News

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Company data provided by crunchbase