Kustomer · 3 hours ago
Software Engineer, Infrastructure (Staff Level)
United States
Full-time
Remote
Lead/Staff
10+ years expKustomer is an industry leading conversational CRM platform focused on enhancing customer experiences through intelligent tools. As an Infrastructure Engineer, you will be responsible for building and improving software infrastructure, leading projects, and collaborating with various teams to drive engineering best practices and compliance.
CRMCustomer ServiceSaaS
Responsibilities
Serve as a Lead and senior member of the team, leading initiatives and key projects
Provide guidance and mentorship to team members, fostering a culture of collaboration and technical excellence
Analyze, design, develop, maintain and improve software infrastructure and platform to expand its capabilities
Measure, report and drive improvements on scalability, performance, and availability
Lead complex projects and efforts to improve our ability to respond to impaired production systems
Lead, plan, and execute large scale system changes to meet business objectives
Tackle ambiguous engineering problems by designing well architected solutions
Participate in cross-team initiatives to drive engineering best-practices
Collaborate with the CTO and other technical leaders to set the vision for strategic development efforts
Work with various engineering teams to bridge gaps and lead initiatives across backend systems and our data platform
Proactively identify systemic inefficiencies, design and implement improvements
Become a trusted coach and mentor, actively building strong technical leaders
Collaborate with the InfoSec team to drive compliance, observability and automation for the security of our platform
Work closely with the Security team to address gaps and vulnerabilities during audits to satisfy compliance requirements
Manage and coordinate security vulnerabilities and upgrade schedules for EOL (End of Life) software
Lead or assist in security investigations as needed
Qualification
Required
Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience
10+ years experience building and managing large scale, highly available, distributed web applications
You have a Mastery of a high-level programming language like Go, Python, JavaScript, etc
You have experience with NoSQL databases like MongoDB
You own technical architecture discussions and leading decisions for an engineering organization
You lead and mentor engineers through technical projects and initiatives
Proficiency with Infrastructure as Code (IaC) tools, including Terraform
You have experience designing sharding configurations for databases
You have experience developing internal tools for others
You have experience creating SLAs, SLOs, SLIs
Benefits
100% healthcare coverage
401K
WiFi and Mobile reimbursement
Generous vacation policy
Pension
Supplemental health insurance
Other perks
Company
Kustomer
Kustomer is an omnichannel Software-as-a-Service (SaaS) CRM platform specializing in customer service.
201-500 employees
H1B Sponsorship
Kustomer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (5)
2023 (3)
2022 (3)
2021 (5)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$233.5MKey Investors
CoatueTiger Global ManagementBattery Ventures
2025-07-23Series Unknown
2023-05-15Series Unknown· $60M
2020-11-30Acquired
Leadership Team
Brad Birnbaum
Chief Executive Officer
Jeremy Suriel
Chief Technology Officer
Recent News
2025-12-18
Destination CRM
2025-12-12
Company data provided by crunchbase