Six Flags Entertainment Corporation · 1 day ago
Guest Service Representative
Jackson, NJ
Full-time
Onsite
New Grad, Entry LevelSix Flags Entertainment Corporation is a leading amusement park company, and they are seeking a Guest Service Representative to assist guests with their inquiries and concerns during their visit. The role involves handling ticket transactions, resolving guest issues, and ensuring guest safety and satisfaction while promoting the park's offerings.
Entertainment
Responsibilities
Assist Guests with questions, comments, concerns they may have about their experience while visiting Six Flags
Resolve ticket, season pass, Flash Pass or membership issues for the Guest
Handle various ticket transactions including but not limited to, advanced sales, group sales, complimentary tickets, season passes, promotional tickets, and ticket problem resolution
Handle all Guest concerns including but not limited to, park information, compliments, and complaints received via phone, email, or in person
Utilize multiple strategies in order to obtain the result and provide the best Guest Recovery to the guest
Able to work with computer programs for various Six Flags programs and applications. Must be able to multi-task between multiple programs in order to resolve the task at hand
Answer guest questions and give proper guidance when necessary
Offer appropriate compensation based on the guest's concern
Promote the park with the utmost enthusiasm and pride while interacting with Guests
Ensure Guest Safety and Satisfaction in their stay at Six Flags while setting high standards of performance for all areas
Ensure that imagine, cleanliness, and courtesy standard requirements are met
Develop a positive relationship with all in-park departments
Qualification
Required
Must be at least 16 years old
Must have an outgoing personality with a willingness to approach and actively engage guests
Must possess knowledge of computers and adapt to changes within computer software applications
Must possess an organized approach to work with the ability to multi-task
Must have the ability to communicate effectively in the English language, including the ability to read, speak, and understand the English language
Must be able to work a flexible schedule, possibly working long hours, including nights, weekends and holidays
Must be able to work efficiently in a fast-paced and ever-changing environment
Must be able to quickly adapt to and enforce changing policies and procedures
Must be willing to assist in other aspects of the department when requested
Must be comfortable assisting and issuing attraction access passes to guests with disabilities
Preferred
Bi-lingual is helpful but not required
Company
Six Flags Entertainment Corporation
Six Flags Entertainment Corporation (NYSE: FUN) is North America’s largest regional amusement-resort operator with 26 amusement parks, 15 water parks and 9 resort properties across 16 states in the U.S., Canada and Mexico.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase