Wagner Logistics · 1 day ago
Logistics Coordinator (Customer Service Representative)
Edgerton, KS 66021, USA
Full-time
Onsite
Entry Level
$20/hr - $20.50/hr
1+ years expWagner Logistics is dedicated to providing exceptional service to its valued customers. As a Customer Service Representative, you will be responsible for responding to inquiries, processing orders, and handling complaints while managing various administrative tasks to ensure customer satisfaction and operational excellence.
LogisticsTransportationWarehousing
Responsibilities
Utilize Warehouse Management applications to input data meticulously
Efficiently process and input customer orders while ensuring accuracy
Generate outbound orders and meticulously check inventory for product availability
Prepare all essential paperwork and gather necessary information for customer orders, meticulously noting any special requests
Collaborate with operations personnel to fulfill special or urgent shipping requests promptly and effectively
Handle inbound receipts with precision and prepare customer invoices accurately and in a timely manner
Maintain meticulous damage records and manage the record-keeping process for returned merchandise
Provide professional and courteous responses to phone calls and emails, reflecting a solid business acumen
Operate office machines and computers proficiently to execute duties effectively
Oversee all paperwork associated with orders, maintaining organized files for easy retrieval
Prepare and compile reports as instructed by management, ensuring accuracy and timeliness
Uphold a clean and well-organized office environment to facilitate efficient workflow
Foster excellent relationships with customers and colleagues by promptly addressing inquiries and resolving complaints courteously and efficiently
Report customer feedback promptly and comprehensively to management, including any signs of dissatisfaction
Waves POs/orders that drop in the evening - prepare H&S report
Shipping & Receiving Activities:
Release wave orders for outbound
Prepare flash report
Process receipts for inbound loads
Communicate shipment delays or exceptions
Escalations and Carrier communication
Verify paperwork
Ensure all outbound trucks are sealed before leaving the site
Qualification
Required
Minimum of one year of direct experience in a similar position
Proficiency in general office tasks, including telephone etiquette and computer skills in customer service
Excellent verbal and written communication abilities, ensuring clear and concise interactions
MS Office, specifically Word & Excel
Strong numerical skills, including accurate counting and basic math calculations
Legible handwriting and organizational prowess for effective task management and multitasking
Capability to comprehend written policies and procedures and follow oral instructions accurately
Adaptability to evolving operational demands and customer needs
Detail-Driven Devotee: Precision is your middle name; accuracy is your game
Collaboration Connoisseur: Teamwork makes the dream work, and you're the conductor of collaboration
Proactive Problem-Solving Prodigy: Spot issues before they become a showstopper and bring solutions to the stage
Preferred
High School diploma preferred
Company
Wagner Logistics
Wagner Logistics is a logistics company offering warehousing, transporting, and packaging services.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
LongueVue Capital
2021-12-16Private Equity
Leadership Team
Robert Fischer
Senior Vice President, Business Development and Marketing
Recent News
Kansas City Business Journal
2025-01-31
2024-02-27
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