North Bridge Staffing Group · 12 hours ago
Customer Service Representative
Chicago, IL
Contract
Hybrid
New Grad, Entry Level
$20/hr - $22/hrNorth Bridge Staffing Group is a well-established Non-profit Organization seeking a customer-oriented service representative. The role involves acting as a liaison for customer accounts, providing product information, and resolving issues efficiently.
Human ResourcesStaffing Agency
Hiring Manager
Jackie Fox
Responsibilities
Make outbound membership renewal calls
Inbound calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Qualification
Required
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Company
North Bridge Staffing Group
North Bridge Staffing was established in 2002 by Gerrie and Pat Dugan, who believed there was a need to provide customized talent solutions to clients, associates, and candidates.
Founded in 2002
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase