Apple · 12 hours ago
eCommerce Marketplace Program Manager, WW CSO
Austin, TX
Full-time
Onsite
Senior Level, Lead/Staff
$147K/yr - $221K/yr
8+ years expApple is a company that creates products that revolutionize entire industries. They are seeking a dynamic and entrepreneurial eCommerce Customer Experience Manager to lead the global CX strategy across marketplaces and enhance customer engagement to drive sales growth.
AppsArtificial Intelligence (AI)BroadcastingDigital EntertainmentFoundational AIMedia and EntertainmentMobile DevicesOperating SystemsTVWearables
Responsibilities
Lead the global CX strategy across marketplaces, ensuring a seamless and optimized customer experience that aligns with Apple’s high standards
Collaborate with internal teams (including WW Product Marketing, WW Marcom and in-country e-commerce leaders) to implement tested strategies that enhance Marketplaces customer engagement and drive sales growth
Execute a WW Marketplaces CX roadmap, including A/B testing, technical improvements, and marketplace program launches to continuously improve the digital shopping journey and results
Use data-driven insights from web analytics, industry trends and customer behavior to inform decision-making and optimize the online customer experience
Drive innovation by developing cases and proof of concepts that demonstrate the return on investment of CX initiatives and unlock opportunities for growth
Qualification
Required
Typically 8+ years experience in eCommerce, CX, Marketplace sales
Hands-on experience with one or more Marketplaces, such as Amazon, JD.com, Flipkart, Coupang, etc
A strategic problem solver with experience in eCommerce, digital merchandising, or customer experience management
Analytical and meticulous, with a strong ability to translate data into actionable strategies
A team player who excels in cross-functional collaboration and stakeholder management
Proficient in Excel and Keynote
Preferred
Passionate about innovation, customer experience, and digital transformation
Exceptional verbal and written communication skills
Master's degree or MBA in a business field preferred
Benefits
Comprehensive medical and dental coverage
Retirement benefits
A range of discounted products and free services
Reimbursement for certain educational expenses — including tuition
Discretionary bonuses or commission payments
Relocation
Company
Apple
Apple is a technology company that designs, manufactures, and markets consumer electronics, personal computers, and software.
10001+ employees
H1B Sponsorship
Apple has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6998)
2024 (3766)
2023 (3939)
2022 (4822)
2021 (4060)
2020 (3656)
Funding
Current Stage
Public CompanyTotal Funding
$5.67BKey Investors
Berkshire HathawayMicrosoftSequoia Capital
2025-05-05Post Ipo Debt· $4.5B
2025-01-16Post Ipo Debt· $0.31M
2021-04-30Post Ipo Equity
Leadership Team
Tim Cook
CEO
Craig Federighi
SVP, Software Engineering
Recent News
Venrock
2025-12-01
2025-09-25
Mac Daily News
2025-09-25
Company data provided by crunchbase