Analyst, Help Desk, Associate jobs in United States
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First American · 1 month ago

Analyst, Help Desk, Associate

positionUSA, California, Roseville
timeFull-time
remoteOnsite
seniorityEntry Level
money$20.31/hr - $27.09/hr
date1+ years exp

Mother Lode Holding Company is a family-oriented organization that values employee growth and customer care. The Analyst, Help Desk, Associate role involves providing first-level computer support to end-users, diagnosing problems, and escalating issues as necessary to ensure effective resolution.

Financial ServicesInsuranceProperty InsuranceReal EstateReal Estate Investment
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H1B Sponsor Likelynote

Responsibilities

Answers first level calls to Service Desk
Provides first level assistance for defined problems and escalates tickets as necessary
Tracks calls and documents problems into call tracking software
Consults knowledge database to optimize resolutions and follows through on resolution with callers
Acquire current knowledge of relevant products (software and hardware) and support policies in order to provide accurate solutions to customers
Assists in maintaining Service Desk e-mail and web portal(s) by reading, opening/documenting information into tracking tickets and escalating to proper person or department
May perform additional duties relating to specific BUIT applications as assigned
Required to perform duties outside of normal work hours based on business needs
Other duties as assigned

Qualification

Customer serviceTechnical supportService Desk standardsNetwork knowledgeProblem solvingCommunicationTelephone etiquetteVOIP technologiesMainframe knowledge

Required

Two year technical degree or equivalent combination of education and experience
Typically has a minimum of 1 year directly related experience within a customer service or service desk/technical support environment
Aptitude for providing excellent customer service
Good communication, problem solving skills and telephone etiquette
Ability to use Service Desk standards and follow guidelines
General knowledge of network, desktop, mainframe (terminal access), telephony and VOIP (voice over internet protocol technologies

Benefits

Medical
Dental
Vision
401k
PTO/paid sick leave
Employee stock purchase plan

Company

First American

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First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment.
dateFounded in 1889
location
Santa Ana, California, USA
people-size10001+ employees
web-link
http://www.firstam.com

H1B Sponsorship

First American has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2023 (2)
2022 (1)
2021 (2)
2020 (5)

Funding

Current Stage
Public Company
Total Funding
$450M
2024-09-23Post Ipo Debt· $450M
2010-06-01IPO

Leadership Team

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Kenneth D. DeGiorgio
Chief Executive Officer
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Jody Mulkey
Chief Technology Officer
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Recent News

TradingView
First American Financial Corp Announces Board Retirement
2026-01-22
Business Wire
National House Prices Nearly Unchanged in 2025, According to First American Data & Analytics Monthly Home Price Index Report
2026-01-20
Business Wire
First American Financial Announces Fourth-Quarter and Full-Year 2025 Earnings Conference Call
2026-01-16
Company data provided by crunchbase