LinkedIn · 4 hours ago
Lead Trust Review Operations Analyst
Omaha, NE
Full-time
Hybrid
Mid, Senior Level
$95K/yr - $158K/yr
4+ years expLinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. They are seeking a Lead Trust Review Operations Analyst to maintain expertise in identifying and understanding abuse on LinkedIn, manage special projects, and collaborate with cross-functional partners to mitigate account abuse and improve processes.
Professional NetworkingRecruitingSocial MediaSocial Recruiting
Responsibilities
Weekend shift lead supporting hot button topics (HBT) rapid response, escalation triage and escalation protocol (includes mandatory schedule for working Saturday & Sunday)
Provides guidance and feedback to junior escalation/HBT reviewers to help facilitate growth of skills and knowledge
Collaborate and communicate effectively with executive leadership, employees and internal stakeholders such as policy, product, engineering, legal, and customer support to optimize processes, workflows, tools and systems
Maintain and grow expertise in escalation review, trends and rapid response through proactive learning, education and trend sharing with leadership and cross functional partners
Identify and drive key operational improvements for escalations & hot button topics to maintain and improve quality within a rapid response environment
Working within escalations and site enforcement review queues at least 50% of time
Conduct investigations into metric variations and trends, including conducting complex root cause analysis on issues that result in recommendations that influence escalation prevention aligning with strategy at the company level
Contribute to development of new processes or procedures for required analytics. Applies processes to gather, organize and review operational data/metrics
Collaborate with team members and cross functional partners to identify, anticipate and address emerging escalations and hot button topic trends
Calibrates with leadership & cross functional partners showing an expert level ability to justify findings and discuss mitigation strategies for complex issues
Takes full ownership of assigned projects, identifying requirements, developing solutions, and delivering results with minimal supervision on time
Qualification
Required
BA/BS Degree or equivalent practical experience
2+ years of experience in one or more of the following areas: escalation & rapid response, escalation prevention, root cause analysis, or similar
1+ years of experience in content moderation or account labeling for enforcement and measurement purposes
Preferred
Master's Degree in a related technical discipline
Exceptional written and verbal communication skills using a variety of communication channels
4+ years of experience in one or more of the following areas: escalation & rapid response, escalation prevention, root cause analysis or similar
2+ years experience in content moderation & account labeling for enforcement or measurement
Passion for understanding and identifying escalation trends and patterns for ongoing prevention
Knowledge of escalation-based protocols and working in a high stakes environment
Experience with structuring and running SQL and Hadoop queries
Experience within executive level communications, escalation management and triage
Excellent interpersonal skills, strong written and spoken communications skills. Ability to work flexibly and to exercise good judgment in a high-pressure environment
A well-developed sense of urgency and follow-through to ensure tasks are completed on time and with quality
Demonstrated capacity for critical thinking and analysis. Strong attention to detail
Superior time management skills and ability to meet deadlines with minimum supervision
Self-starter with the ability to work independently and on multiple initiatives at the same time
Proven ability to self-manage career performance and professional growth
Escalations management
Project Management
Trust and Safety
Data Analysis
Benefits
Annual performance bonus
Stock
Benefits and/or other applicable incentive compensation plans
Company
LinkedIn is a professional networking site that allows users to create business connections, search for jobs, and find potential clients. It is a sub-organization of Microsoft.
10001+ employees
H1B Sponsorship
LinkedIn has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (892)
2024 (1108)
2023 (913)
2022 (1580)
2021 (1043)
2020 (1146)
Funding
Current Stage
Public CompanyTotal Funding
$154.8MKey Investors
Q4 Investments (Pty) Ltd,TCVBain Capital VenturesBessemer Venture Partners,Global Founders Capital
2016-06-13Acquired
2016-02-15Private Equity
2014-04-01Series Unknown
Leadership Team
Ryan Roslansky
Chief Executive Officer
Dan Shapero
Chief Operating Officer
Recent News
Computer Weekly
2026-02-05
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2026-02-04
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