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Ingersoll Rand · 3 hours ago

Inside Sales & Service Team Lead

Des Moines, IA

Full-time

Onsite

Mid, Senior Level

$70K/yr - $100K/yr

5+ years exp

Ingersoll Rand is a technology leader with over 160 years of experience, focused on improving industrial productivity and sustainability. The Inside Sales & Service Team Lead is responsible for coaching the Inside Sales team to meet performance indicators and enhance customer experience through effective leadership and process management.

Test and Measurement

Responsibilities

People Leadership – Effectively recruit, coach, and develop Inside Sales team members through effective performance goals and development plans. Develop and deliver new hire onboarding, and process and systems training. Manage performance of direct reports through 1:1 employee coaching, mid-year, and annual performance reviews

Achieve business objectives – Create and update standard work, set and track performance targets, analyze variances, and initiate process improvements. Analyze orders, customer feedback, and market data to effectively solve problems, influence sales growth, and implement solutions to drive growth and achieve results

Optimize work processes – Identify opportunities to standardize and improve processes using lean methodology. Utilize problem solving and analytical skills to improve performance, enhance customer satisfaction, and drive efficiency. Report on metrics and use lean tools to solve problems, drive continuous improvement and manage through change

Compliance – Ensure environmental, health, and safety compliance, and ensure processes for internal audit compliance controls are met. Verify all month-end checklists and inventory reconciliations are completed with supporting documentation for the entire Inside Sales team. Assist with the internal audit process

Inventory Process Management – Drive process improvements in inventory management and transaction accuracy. Lead and support site preparations for annual physical inventory

Cross Function Collaboration – Partner with sales team on order processing to minimize errors, increase accountability, and maximize on time delivery. Partner with service team to drive optimal customer experience and increase communication to reduce delays in new and rented equipment start-up, installation, and invoicing

Order Execution – Ensure all paperwork and approval requirements are met with accuracy to reduce errors and disputed invoices. Build an Inside Sales team that will effectively manage communications and orders from initial inquiry through to delivery

Quote Generation – Support Inside Sales team with quote preparation and submission for customer requests, while looking for opportunities to continue growing our business with each account

Internal Network – Build strong relationships with key factory resources for expediting, data management for accounts and credit, and account managers for processes and questions

Qualification

Sales experienceCustomer serviceTeam leadershipSalesforceMicrosoft OfficeAnalytical skillsCommunication skillsCollaboration skillsOrganizational skills

Required

Bachelor's degree

5+ years of experience in the sales and service industry required

This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move up to 10 lbs. and occasionally lift and or move 40+ lbs

Proven ability to build a team that can form strong customer relationships, deliver exceptional customer service, and provide customer-centric solutions

Exceptional organization, communication (verbal and written), and follow-up skills with the ability to effectively manage a high volume of priorities and commitments with internal and external customers in a highly visible, fast-paced work environment

Proven ability to collaborate, influence and support change with stakeholders across multiple levels of a global organization. Ability to build cross-functional partnerships to meet shared strategic business objectives, and drive employee engagement

Action-oriented with the ability to think and act strategically to manage complexity, adapt to each unique situation, and remove obstacles for the Inside Sales team to achieve business results