State of Indiana · 13 hours ago
BMV Team Leader
Evansville, IN
Full-time
Onsite
Entry, Mid LevelThe State of Indiana is one of the largest employers in the state, offering a range of opportunities. The BMV Team Leader will oversee frontline customer service operations, troubleshoot escalated issues, and mentor Customer Service Representatives.
GovernmentInformation ServicesOnline Portals
Responsibilities
Assist with scheduling for the branch
Assist with assigning and delegating tasks for Customer Service Representatives
Assist with daily opening and closing procedures
Aid leadership in the resolution of escalated customer complaints
Maintain agency standards for customer service
Ensure all CSRs and frontline staff conduct work in a courteous, friendly, and respectful manner
Provide relief and support to frontline operations and process customer transactions to maintain proper customer flow
Monitor levels of BMV products and office supplies, while tracking branch serialized items
Audit and quality check all CSR transactions to ensure accuracy, timeliness, and proper accounting
Clarify, support, and provide guidance to branch staff in the interpretation and implementation of BMV policies and procedures
Serve as the technical resource for STARS transactions
Assist associates with daily entry of time reporting
Communicate to the proper chain of command any equipment failures requiring service
Assist with completing daily financial records for all balances and deposits
Maintain agency goal for customer experience time
Ensure accuracy of customer transactions, reporting deposits, procedures, and tasks associated with the branch operation tasks
Ensure training, development, and mentoring of CSRs
Qualification
Required
Ability to communicate with diverse employees, customers, and groups, both orally and in writing
Ability to exhibit professionalism at all times
Ability to manage people, experienced in managing people/teams
Ability to successfully address customer concerns
Ability to identify problems and recommend creative solutions
Ability to utilize good judgement
Ability to apply fundamental cash management and accounting principles
Proficient computer skills, including working knowledge of Microsoft Word, Microsoft Excel, and e-mail systems
Ability to become proficient in the agency operating system
Ability to multi-task in a fast-paced environment
Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities
Able to perform essential functions with or without reasonable accommodation
Benefits
Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 in election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
Free LinkedIn Learning access
Company
State of Indiana
State of Indiana is the government website that provides information, services, news, and events related to Indiana.
Founded in 1816
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Pamella Cook
Chief Financial Officer
Annie Frischkorn
Senior Human Resources Business Partner
Recent News
2025-11-08
2025-08-13
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