Cottingham & Butler ยท 1 day ago
Service Supervisor
Dubuque, Iowa, United States
Full-time
Onsite
Mid LevelSISCO, a Cottingham & Butler company, is a leading third-party benefit administration firm dedicated to maximizing the value of employee benefits for clients. They are seeking a people-focused, results-driven Service Supervisor to develop high-performing employees and ensure clients receive exceptional service.
Financial ServicesInsurance
Responsibilities
Ensure direct reports meet performance and accuracy goals
Lead, coach, and develop team members through training, feedback, and recognition
Oversee hiring, supervision, and retention of service staff; conduct performance reviews and support professional growth
Share daily/weekly feedback with Quality Assurance and Operations to identify trends and training needs
Maintain turnaround times and call standards that meet or exceed client and SISCO expectations
Manage daily workflow and projects related to PPO and Provider Maintenance
Qualification
Required
Ensure direct reports meet performance and accuracy goals
Lead, coach, and develop team members through training, feedback, and recognition
Oversee hiring, supervision, and retention of service staff; conduct performance reviews and support professional growth
Share daily/weekly feedback with Quality Assurance and Operations to identify trends and training needs
Maintain turnaround times and call standards that meet or exceed client and SISCO expectations
Manage daily workflow and projects related to PPO and Provider Maintenance
Preferred
Medical claims and customer service supervisor experience preferred
Company
Cottingham & Butler
Cottingham & Butler is the 35th largest insurance broker in the US.
Founded in 1987
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase