SMA America · 2 days ago
Prevailing Wage Coordinator & Dispatcher
United States
Full-time
Remote
New Grad, Entry Level
$30/hr - $34.75/hrSMA America is a leader in innovative solar technology, committed to empowering people and transforming energy. The Prevailing Wage Coordinator & Dispatcher is responsible for scheduling Field Service Labor, ensuring compliance with prevailing wage projects, and coordinating service activities to meet customer needs.
Renewable EnergySolar
Responsibilities
Provides accurate Prevailing Wage determination, checks warranty dates, views prior Field Service Headcount before dispatching service cases, and requests an Apprentice when required
Assigns Prevailing Wage service repair activities to SMA Field Service Engineers and Service Providers via Salesforce Planning Board
Monitors daily service activities for new cases, aligns both parts and field resources to meet customer service repair activities
Create reports in Salesforce and Monday.com databases to coordinate dispatch records for all Service Prevailing Wage Projects to ensure compliance
Coordinates with Prevailing Wage Program Manager to provide monthly records of all Warranty Service, Blue Note, and Commissioning cases
Works directly with the Regional Competency Center Technical team to ensure customer needs are met, Field Service Resources are prepared for service assignments and manufacturers have been notified of the failure
Responsible for communication and alignment of customer’s availability while scheduling SMA service calls
Participate in Prevailing Wage audits
Verifies service repair activities in the external queue to ensure service providers (contractors) submit all required documentation, including completed service reports per SMA and supplier’s requirements, and the scheduling of used part pickups
Monitors part order transfers from Salesforce to SAP and debug system errors and/or report system errors to developer
Ensures warranty claims and escalations are completed with SMA’s suppliers
Work closely with the Prevailing Wage Program Manager, Prevailing Wage Payroll, Medium Voltage Dispatch, Blue Notes, Commissioning, and other internal teams
Other duties as may be required or assigned
Qualification
Required
Associate's degree in business, logistics, technical field or equivalent combination of education and experience
Experience working with Field Service teams is preferred
Experience in Renewable Energy, Medium Voltage and/or Energy Distribution Industries is desired
Prevailing Wage knowledge or certification is preferred
SAP System and Salesforce Ticketing System training
Basic office skills and associated software including Microsoft Office Suite and other basic office software
Preferred
Ability to manage and prioritize multiple program requirements
Experience with Customer Service Ticketing systems
Excellent customer service skills
Proficiency in the English language, both written and verbal, is required
Ability to resolve operational complications and an attitude of thinking outside of the box is required
Knowledge of SMA's product line is strongly preferred
Proficiency with Microsoft Office Suite (Word, PowerPoint, and Excel) is required
Attention to detail and a high level of accuracy are required
Experience working in SAP, Salesforce and Monday.com preferred
Strong verbal and written communication skills are required
Benefits
Comprehensive benefits including health, dental and vision coverage (including $0 premium options)
401(k) plan with company match
Opportunities for professional development and training
Inclusive, collaborative, and innovative work environment
Company
SMA America
SMA America offers photovoltaic system technology and support services.
Founded in 1981
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
P
Peter Drews
Co-Founder
R
Reiner Wettlaufer
Co-Founder
Recent News
2025-09-09
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