USALLIANCE Financial · 11 hours ago
Team Leader II - Loan Servicing
Chelmsford, MA
Full-time
Hybrid
Mid, Senior Level
$67K/yr - $85K/yr
6+ years expUSALLIANCE Financial is committed to innovation and teamwork, and they are seeking a Team Leader II for their Loan Servicing department. The role involves overseeing staff, managing loan servicing operations, and ensuring compliance with relevant regulations while promoting a collaborative work environment.
BankingCredit CardsFinancial Services
No H1B
Responsibilities
Responsible for the supervision of Consumer and Specialty Loan Servicing specialists
Support the daily activities of the Consumer and Specialty Loan Servicing portfolios. This includes the review of daily, weekly, and monthly reports
Oversees the Specialty Loan Portfolio by ensuring the completion of title reports, federal reserved pledged loan report, Lee and Mason insurance tracking for aircraft, marine, and RVs, and all specialty loan payoff requests
Oversee all title and lien tracking across multiple indirect lenders and internal loans. Point of contact for all indirect lenders titling and lien questions
Communicate effectively with other members of the loan servicing team and be a primary point of contact within the department to review and respond to member questions, system processing support, and back up for tasks within the department
Assists members and internal teams with member escalation and effective resolution to member requests
Aid the department manager with hiring and interviewing potential team members
Train, evaluate and develop the staff of the department to reach individual and department goals
Ensure daily operations support the strategic goals as determined by management and the board of directors
Review reports and system dashboards from internal and external systems to direct team activities
Oversee loan sales pertaining to the consumer loan portfolio
Communicate with vendors and partners effectively and as needed to resolve issues
Perform employee evaluations, formulating and implementing corrective action as needed and setting goals to assist staff members in reaching their full potential
Provide effective communications with staff regarding changes or updates to be implemented within the department
Update department procedures as needed under the guidance of management
Promote honest and open communication, trust, leadership, and performance within the department
Adhere to all local, state, and federal laws/regulatory requirements as related to functional areas including the Patriot Act, Truth in Lending, Reg B, Reg Z, and Bank Secrecy Act
Responsible for the maintenance and monitoring of loan servicing general ledger accounts including researching and clearing exceptions
Qualification
Required
Minimum 6 years' servicing experience preferably within the credit union industry
Advanced knowledge of Consumer and Specialty loans
Leadership/management experience in mortgage/loan servicing in a financial institution
Ability to communicate effectively orally and in writing
Demonstrates proficiency with all applicable state and federal lending laws and regulations
Ability to resolve interpersonal conflicts and ensure consistent communication
Strong attention to detail and strong organizational skills
Ability to work independently to meet deadlines with excellent follow through skills
Excellent verbal and written communication skills
Ability to communicate (written and verbal) effectively, tactfully, and professionally with employees, members, and the public
Advanced knowledge of knowledge of MS Excel, MS Word, MS Outlook, and other reporting systems
Excellent interpersonal skills must demonstrate the ability to work with members, colleagues, and superiors
Ability to prioritize and meet deadlines
Must possess a cheerful outlook and the ability to motivate a team
Benefits
Opportunities for professional development and career growth
Hybrid Schedule (min 3 days in office to maximize collaboration)
A collaborative and inclusive work environment
Paid Time Off, Wellness Time & Paid Federal holidays
401K with 6% match
High Performance Culture
Company
USALLIANCE Financial
Usalliance Financial is a full-service credit union that offers a wide range of banking services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Brett Wheeler
CFO and EVP of Finance and Risk Management
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